Breakthroughs in CRO Customer Service

Rate this Webinar: (4.0 Stars | 11 Votes)   Thanks for your rating! Tags: ELN | Electronic Laboratory Notebook | Electronic Laboratory Notebooks | Agilent Technologies | BioConvergence | Agilent OpenLAB ELN | cGMP compliance | full Part 11 validation | customer service | pharma workflows | CRO workflows
This FREE webinar was recorded on: Thursday, February 23, 2012, 2:00 PM - 3:00 PM CET

The Agilent OpenLAB ELN is used by global R&D labs that include Contract Research Organizations (CROs) to pharmaceutical development and academic research institutions.

While many CROs specifically provide clinical-study and clinical-trial support for drugs and/or medical devices, most CROs offer a broad variety of contract and consulting services for pharmaceutical and biotechnology industries that support early-stage product development to production, preclinical research, clinical research, and clinical trial management.

Contract service providers working with lab professionals are expected to deal with increasing amounts of data in shorter time intervals with either smaller or decreasing budgets. In addition, contract service providers are driven to differentiate their services as well as deliver increasingly high levels of customer service. Superior customer service encompasses providing customized, compliant services in a timely and collaborative manner. Projects developed and executed on a foundation of transparency are delivered with more efficiency, higher quality and greater client satisfaction. During this Webinar you will learn how BioConvergence accomplished these goals through the deployment of Agilent OpenLAB ELN.

This webinar will cover:

• How FDA submissions can be simplified by having instant and full access to your data, 24*7
• Benefits from a CRO expertise while protecting your IP
• Deploy a web-based ELN that meets all regulatory constraints
• Flexibility to support thousands of customized projects and assays without need for redesign
• Provide a unified environment for data analysis, data-trending and decision-making
• Change the way that scientists capture, collaborate, and use information and knowledge
   

Presenters:

Kelly L. Zaleski, Ph.D. Director of Product Development BioConvergence LLC

Kelly is currently Director of Product Development at BioConvergence LLC, a women-owned small business providing contract solutions to pharmaceutical and biotechnology firms including product development, small scale manufacturing and packaging, quality control release and stability testing, supply chain and materials management, and consulting services.  Prior to joining BioConvergence, she worked in a variety of capacities at Cook Imaging, dba Cook Pharmaceutical Solutions, and Baxter Pharmaceutical Solutions, a subsidiary of Baxter Healthcare Corporation.  Her fifteen years of experience in the pharmaceutical industry have encompassed product development, clinical and commercial manufacturing, project and contract management, marketing and business development, quality control, regulatory affairs, information technology and computer systems validation.  She obtained her B.A. in chemistry (magna cum laude) and mathematics from Amherst College and her Ph.D. in bioinorganic chemistry from Stanford University.  Her industry and community interests include AAAS, ACS, HBA (including roles as Treasurer, Vice President, Secretary and Mentoring Committee member), IHIF (board member 2006-2008 and chair of the Networking Committee), and IU’s School of Informatics Dean’s Advisory Council (board member 2007-2008 and member of the Diversity Committee).

Francois Beillouin Product Manager ELN Agilent Technologies

Francois Beillouin, Product Manager ELN, Agilent Technologies: François Beillouin graduated from a French top-engineering school and holds a degree in Computer Science specialized in system and software architecture.  Over 10 years experience in ELN solutions deployment for large pharmaceutical and biotech company departments, gives him an in-depth understanding of solutions needed by customers in the Life Science industry.
 

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