Rafael Giguere is a Vice President of Operations at iQor, a provider of business process outsourcing (BPO) and product support services in 17 countries with 32,000 employees. With more than 12 years of experience in the AR and collections industry, Rafael is responsible for leading iQor’s East Canadian Collection and Accounts Receivable Operations. Prior to joining iQor in 2006, he began his career in the collections industry within the BCE group, most specifically Bell Mobility from 2003 through 2006 holding several positions under the customer service umbrella. iQor partners with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.
For more information about iQor, visit www.iqor.com.