Becky Ploeger is the Vice President of Digital Commerce Customer Care at Kohl’s Department Stores, overseeing customer service and sales contacts via phone, email and chat for all digital channels including Kohls.com, mobile, tablet, Yes2You loyalty program and our digital in-store experiences. She is a passionate leader, providing strategic execution of organization-wide initiatives that enhance productivity, quality, customer service, technology and bottom-line financial performance. Her impressive record and repeated success delivering transformational change through innovative hands-on operational leadership, relationship building and project management has led to millions of dollars in revenue generation and expense reduction.
Becky’s tenure with Kohl's started nearly eight years ago as a Senior IT Strategic Account Manager supporting the Multi-Channel business technology initiatives, then shifting to Director of Credit & Contact Center Technology and Workforce Management Operations before assuming her current responsibilities.
Prior to working for Kohl's, Becky worked at Lands’ End in a variety of leadership positions supporting the International Offices, Contact Centers, Distribution Centers, B2B, and Catalog Creative business areas.
She lives in Milwaukee, Wisconsin with her husband and four children, and holds a BBA in Information Systems and Management from the University of Cincinnati.