Kirk Laughlin isthe founder and Managing Director of Nearshore Americas, a research-based news and analysis online platform, and is also the founder and principal of Next Coast Media, a group that includes Nearshore Americas’ sister organizations Customer Experience Report and Nearshore Nexus.
Laughlin is one of the foremost thought-leaders on the expansion of customer contact strategies and ICT and global services investment in the Americas. He founded Nearshore Americas in 2009 to help provide authoritative insight and data on the growing "Nearshore’ movement focused on investment and partnership in the BPO and IT sectors of Latin America and the Caribbean. He speaks regularly at conferences throughout the Americas and consults with corporate ‘buy-side’ executives and vendor organizations in developing and executing transformational and strategic objectives in the Latin America region. He previously served as a vice president at Ziff Davis Enterprise, based in New York City.