Pharma IQ Members

James L.

James L. Watson

Jim Watson has 25 years of experience helping organizations automate business processes and reduce operational costs through information systems. His particular focus has been on the implementation and use of Customer Relationship Management and Customer Service solutions to improve the customer experience while reducing the cost of service delivery. During most of his nine years with Neocase Software, the focus has been almost exclusively within the domain of HR Service Delivery.