Pharma IQ Members

Kunnampilly Aravindakshan

Madhu Kunnampilly Aravindakshan

Name : Kunnampilly Aravindakshan Madhu

Title : Business Reporting & Program Manager

Organization : Lufthansa Global Business Services

Your location : Krakow, Poland

Time in current role: Since Aug 2014

Previous roles/organizations: Prior experience of 13 years in Shared Service Industry handling Operation Management, Transition Project & Program Management & Business Process Transformation

Responsibility: Operational delivery as per SLA’s; People management, Transition Projects and program delivery to shared service locations, handling process changes and driving transformation

Reporting to: Global Delivery Head - VP

How many people/teams report to you: Currently I have an extended team of 40+ members with 8 direct reports

Your SSO model: Operational Delivery is responsible for regular operations supported by multiple support functions – Process Management, Service management, Migration/Transition Management, IT Infrastructure support & Finance with Controlling

Most value-added service your SSO has delivered to business: Process performance Metrics along with process standardization

Biggest challenge on your agenda in the year ahead: Managing change with new business program among the current delivery teams. Driving large scale standardization of business processes

Your area of expertise: Operation & Project Management