Pharma IQ Members

Contributors

Pharma IQ contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues.

By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping Pharma IQ become the most valuable source for Pharma IQ expert commentary and best practice you will find on the web today.

For information on how you can join this group of industry thought leaders, visit our writers guidelines.

Top Influencers

Regina Au
Emilie Chriv
Georger
Nadine De Decker
Dr Steven Bradshaw & Dr David Carr
Dr Steven Bradshaw & Eirini Anastasaki
Gianluca Fioravanti
Chan
Alan Kennedy
Chris Korkuch
Tom Macfarlane
John Mack
David Redding
Jose Ricardo Perez
Luiza Samoraj
Arndt Schmitz
Dave Sherman
Spyros Skiadopoulos
Stephen Skidmore
Martin Thorley
Kate Thysse
Richard M. Vazquez, MD, FACS, RVT, RPVI
Mr George Wittmann
Charlie Wund

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e-bim Demo Array
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3 Dimensional Services Group
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Yuvarajah Array
StreamYX
Yuvarajah retired from military duty to take up the corporate challenge as an HR practitioner. He took an early interest in leadership and what makes people tick. He strongly believes it takes great leadership to bring great performance and success. Hence, he has been championing the need for serious leadership development at every level of...
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Vice Admiral Sir Jeremy Blackham KCB Array
In a 41 year naval career Sir Jeremy had four sea commands - Beachampton, Ashanti, Nottingham and Ark Royal (when he commanded the first RN Task Group off Bosnia).  Ashore he filled important staff appointments including Commandant of the Royal Navy Staff College, Director of Naval Plans, Director General Naval Personnel Strategy, Assistant...
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TBD Array
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Dako Europe & Intercell
Dako Europe & Intercell
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Carl
CEO and president
Call2Recycle, Inc.
With more than 35 years’ experience in environmental issues, program development, advocacy, corporate communications and technology, Carl E. Smith is a nationally and internationally recognized spokesperson and leader in the corporate responsibility, sustainability and product stewardship arena.As CEO and president Call2Recycle—North America’s...
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Jerry
Product Development Manager
Inmark Packaging
Jerry currently serves as Product Development Manager for Inmark, where he oversees and is responsible for the design, development and qualification of temperature-controlled packaging for Inmark’s Life Sciences group. Jerry has spent the last 12 years of his career in the cold chain industry, including 8 years with Cold Chain Technologies (last...
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Global Solutions for Infectious Diseases (GSID)
Global Solutions for Infectious Diseases (GSID)
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partner
Yigal Arnon & Co
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McKesson Canada
McKesson Canada
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Debby
Senior Director, R&D
Organovo
Dr. Nguyen has spent more than a decade focusing on drug discovery and development.  During her tenure with the Genomics Institute of the Novartis Research Foundation (GNF), she gained significant experience in all phases of the drug discovery process from identifying new targets to drug candidate selection.  Dr. Nguyen then joined the...
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AstraZeneca
AstraZeneca
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Isabelle Monier Vinard & Adrian Grant
Global Head of the Operational Excellence Initiative
Credit Agricole Corporate & Investment Bank
Isabelle Monier-Vinard is the Global Head of the Operational Excellence Initiative “PRIME” (Process IMprovement & Efficiency) at Crédit Agricole Corporate & Investment Bank (CA-CIB) since 2009. She manages both the delivery of process excellence and the wider adoption of the Lean Six Sigma methodology within the...
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Dr. Harvey Rubin & Alice Conant
Energize the Chain
Dr. Harvey Rubin, MD, PhD, Director, Energize the Chain Dr. Harvey Rubin is Professor of Medicine at the University of Pennsylvania with secondary appointments in the Departments of Microbiology, Biochemistry and Computer and Information Sciences. His research on the basic biology of tuberculosis and the mathematical modeling of complex...
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Cisco
Cisco
Michael Cannon - Director, Learner Experience, Cisco Michael joined Cisco’s Learning Development & Solutions Group in December of 2011 to lead the newly created Learner Experience Team.  In this role, Michael and his team are responsible for defining the desired learner experience for Cisco employees and ensuring Cisco delivers...
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Dennis Narlock & Jennifer Garber
Catalent
Dennis Narlock is a Global Operational Excellence Leader for Catalent Pharma Solutions based at the Middleton, Wisconsin site. He is an ASQ certified Lean Six Sigma Black Belt and a Theory of Constraints Jonah with more than six years of experience in continuous process improvement. He has held positions as a Black Belt and Deployment director...
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Harry Lenderman & John W. Moran
Harry Lenderman is a consultant for the Public Health Foundation where he applies his 25 years at Marriott Corporation Healthcare and Sodexho USA Healthcare in Quality Improvement, Process Improvement, Human Resources and Supervisory, Management and Training leadership.  John W. Moran, Ph.D., MBA, Ph.D., CMC, CMQ/OE, and CQIA,...
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John Spink, MSU A-CAPPP, PhD, Douglas C. Moyer, CPP, PhD-ABD & Justin Heinonen, PhD
Anti-Counterfeiting and ProductProtection Program (A-CAPPP)
Michigan State University
John Spink, MSU A-CAPPP, PhD (SPINKJ@msu.edu), Douglas C. Moyer, CPP, PhD-ABD (MOYERDO1@msu.edu), and Justin Heinonen, PhD (Heinone4@msu.edu).  
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Intelleflex Corporation
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Energy & Utilities iQ
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Pfizer
Nancy Grey, Director, Quality Standards & Training, Worldwide Safety & Regulatory Operations  Virginia Klunder, Director, Compliance Analytics, Quality Standards & Training

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Mining Publications International .
Since 1997, Mining Publications International has provided mining companies, and government agencies with professional advice as to what publications to advertise in & trade shows to attend. The Marketing Director, Lewis Bonder, has more than fifteen years of experience in the mining industry, notably with the Canadian Institute of Mining (...
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NSC .
NSC is a world-class provider of cutting-edge simulation and analysis-driven training. Since its formation in 1991, the company has forged a reputation for developing and delivering innovative solutions for military and civilian customers around the globe. From operational-level education for senior commanders to individual and collective...
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Skillings Mining Review .
From mine to mill and from factory to supplier, Skillings Mining Review is the source of news about the global iron mining industry. Managers, business owners, investors, suppliers and corporate executives read Skillings regularly as the only mining publication with an emphasis on iron ore worldwide. http://www.skillings.net/ 
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Mike Ashton .
ABCG
ABCG
Mike Ashton is Managing Director of customer experience specialists ABCG. The organisation’s diverse client roster includes Avon, Oracle, RBS, BaxterStorey, Rocco Forte Hotels, Tetra Pak and the Business Centre Association where ABCG run the bca Training Academy for over 400 members. Ashton’s commercial experience includes senior...

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Gary Cox, A. Plati, and J. Moran
Gary Cox, JD, is the Executive Director of the Oklahoma City-County Health Department (2009 – present), former Executive Director of the Tulsa Health Department (1996 – 2009), past-President of the National Association of County and City Health Officials, Adjunct Professor of Health Law at the University of Oklahoma, College of...
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Datok Dr Abdul AB Hj Ab Malik
Deputy Director General - R&D
FOREST RESEARCH INSTITUTE MALAYSIA
Y. Bhg. Dato’ Abdul Rashid Ab. Malik is a Deputy Director-General for R&D at FRIM and is responsible to lead FRIM’s R&D, technology transfer and commercialization efforts. He joined FRIM in 1979 and has provided leadership in all aspects of FRIM’s operations, including R&D support service, contract research...
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Helle Aagaard-Kirkeby
Primary Clinical Supply Manager, Clinical Supply Development
Lundbeck
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Patrick Aalbers
Marketing Director
eVision Industry Software
eVision Industry Software is the global leader in Control of Work software (COW). Companies in the oil & gas, (petro)chemical and other high-risk industries turn to eVision to improve control over their operational processes, resulting in fully auditable, real-time corporate risk management as well as increased operational efficiency.
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Patrick Aalbers
Marketing Director
eVision Industry Software
eVision Industry Software is the global leader in Control of Work software (COW). Companies in the oil & gas, (petro)chemical and other high-risk industries turn to eVision to improve control over their operational processes, resulting in fully auditable, real-time corporate risk management as well as increased operational efficiency.
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Lisa Abbott
Product Marketing Director
Genesys
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IQPC
IQPC
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Dr Hend Abdalrahman Al Muftah
Dr. Hend Al Muftah is the Assistant professor HRM at Qatar University.
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Glenn Abel
President
Covington Creative
Glenn Abel is the President of Covington Creative, a leading provider of innovative products and solutions enabling SAP-centric enterprises to deliver world-class customer care in the contact center and throughout the enterprise.  Working in the enterprise contact center industry since 1999, Glenn’s extensive knowledge and experience...
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Kimberly Abel
Kimberly Abel is the Vice President, Employee Solutions for Maritz Motivation Solutions. She is responsible for developing and communicating the company’s thought leadership and point of view on workforce performance and employee recognition solutions. Abel has over 20 years of experience in performance solutions consulting and workforce...
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Dan Holst Jakobsen & Abhijit Bendre
Novo Nordisk
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Josh Abich
Manager, Corporate Sales
Angel
Josh Abich leads the Corporate Sales team at Angel and is responsible for the organization’s mid-market growth and customer acquisition strategies. Prior to Abich’s management role at Angel, he held an individual contributing role as a Senior Account Executive for five years. During his time, Abich has played an instrumental role in...
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Laurence James Abney
Integrity Services Manager
Halliburton
Laurence is an industry professional with over 30 years of experience in process system and pipeline flow remediation services and has worked on pipeline cleaning projects where more than 250 tons of debris have been removed to return systems to their optimal condition. Laurence is an employee of Halliburton’s Pipeline and Process...
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Director, National Staffing
Panda Resturant Group
<p>Jim Abraham has made a career in the restaurant business, spending the past 34 years working in the restaurant industry. It was Jim&rsquo;s promotion from Busser to Dishwasher (and that nickel raise) that started the passion for this industry. Jim joined Panda in 1993 as an Area Coach and helped open 13 restaurants in the Mid West and...
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Amid Abu Hmaidan
Director, Hospital Cancer Registry
King Hussein Cancer Center
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The Academy
IQPC
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Director, International Regulatory Affairs, International Comercial Operations
Chiesi Farmaceutici S.p.A
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VP Customer Care
eHarmony
Scott Ackerman is the VP of Customer Care for eHarmony. Prior to joining eHarmony, Ackerman served as the Vice President for Customer Care and Call Centers for Cendant, where he was responsible for developing and managing customer service operations for the Orbitz, CheapTickets and Lodging.com brands.  Under Ackerman's leadership, Orbitz...
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John Ackerman
Chairman
South African Refrigerated Distribution (SARDA)
 
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Tony Acton
ActOn LNG Consulting
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Peter Adam
Co-Founder and Managing Director
add energy Asset and Integrity Management
Peter Adam BSc. (Hons) is a Co-Founder and Managing Director of add energy Asset and Integrity Management  based in Aberdeen.  He has over 15 years of experience in the energy sector, specializing in the fields of reliability, maintenance and integrity for companies in the UK and overseas. Peter’s focus is the performance...
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Mary G. Adams
Mary G. Adams joined the Household Care (HHC) GBU in April, 2005 and is the leader of the Fabric Care and HHC GBS Teams. Her career at P&G has spanned IT applications & infrastructure, and business services. The first 12 of her 24 years with P&G were focused on supply chain applications and processes. From early 1996 to late...
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Dean, Enterprise College, AAA University
AAA Northern California
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Al Adamsen
HR Analytics Lead
Kenexa
Al Adamsen, Founder and Managing Partner of People-Centered Strategies, LLC, is a distinguished consultant and sought after speaker in the areas of talent management, leadership development, workforce analytics, and workforce planning. Adamsen has worked and spoken around the world on these topics. He’s also created and implemented...
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Blue Cross Blue Shield
Blue Cross Blue Shield
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Velda Addison
Senior Editor
Hart Energy
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Lean Six Sigma MBB—Global Operations
Nortel
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Barbara Hodge interviews Adrian Li, Finance Transformation, Redwood Software
Adrian Li, Director of Finance Transformation Prior to joining Redwood, Adrian worked at a Global Consulting firm where he led the SAP consulting practice for EMEA and APAC. With over 21 years of SAP® solution experience, Adrian has also worked for SAP, IBM and Sopra Steria, where he helped clients in virtually every industry sector...
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Elena Adusei
Supply Chain Director Russia & CIS
Johnson & Johnson
Elena Adusei is supply chain accomplished leader with efficient change management skills and 8?years track record of inspiring teams and delivering significant results in highly regulated markets environment. Currently Elena holds position of Supply Chain Director Russia & CIS of Janssen, pharmaceutical division of Johnson & Johnson. She...
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MWD Advisors is a specialist European IT advisory firm which provides practical, independent industry insights. The foundation of our ability to advise enterprises and vendors is a research programme that aims to explore relevant developments in technologies, products and services, vendor dynamics, product/service delivery and business models,...
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Russ Aebig
AVP Consulting
iGATE Patni
For the last 25+ years, Russ has been actively guiding IT executives and senior management in transformational change and execution of key IT initiatives. Largely industry agnostic, he most frequently drives value at “The Edge” of IT and has concentrated most of his energies in health care, financial services, telecommunications, and...
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CEO
RGRTA
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Director of T&D
7-Eleven, Inc.
<p>Judy Affek, Senior Director for 7-Eleven&rsquo;s Learning and Performance Improvement, has been recognized by the CEO of her company as well as internationally for providing high impact training that returns bottom line results.&nbsp; She overseas a learning improvement organization that provides performance improvement solutions...
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External Consultant
F. Hoffmann-La Roche AG, Pharma Research & Early D
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Dale Agee
Hackett Performance Exchangeâ„¢ Sales Director
The Hackett Group
Dale Agee has 30 years of experience in the fields of business services and supply chain management.  Prior to The Hackett Group he worked for Thomson Reuters working with clients to deliver highly automated business process outsourcing engagements. Mr. Agee has been a part of the company’s Benchmarking practice for more than three...
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Pankaj Aggarwal
Indus Towers
Regional Director
Pankaj Aggarwal is the Regional Director for telecommunications giant Indus Towers. He has nearly two decades of experience working in Operations, Operational excellence and Supply Chain Management roles. Prior to Indus Towers, Pankaj worked for Lufthansa, Delphi Automotives, General Electric, Suzuki Motors, KPMG Peat Marwick,...
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Sal Agnello
Market Development Manager
ASQ
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Gaurav Agnihotri
Mechanical Engineer
Gaurav Agnihotri, a Mechanical engineer and an MBA -Marketing from ICFAI (Institute of Chartered Financial Accountants), Mumbai, is a result oriented and a business focused Oil and Gas professional.   Having started his career with Essar Oil Limited as a Graduate Engineer Trainee, he was involved in the Essar Oil Limited’s...
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Vice President & Chief Data Officer
Covance
Dimitris K. Agrafiotis, PhD, FRSC, is Vice President of Informatics & Enterprise Architecture at Covance, where he is responsible for the architecture, design, implementation, operation, and support of information technology services, and for establishing an encompassing informatics vision to infuse innovation and strategic...
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Vaishanvi Agrawal
Technology Writer
Vaishnavi Agrawal loves pursuing excellence through writing and has a passion for technology. She has successfully managed and run personal technology magazines and websites. She currently writes for intellipaat.com, a global training company that provides e-learning and professional certification training.   The courses offered by...
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Sharmin Ahammad
IQPC
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Manager, International Career Development
OMV
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Iftekhar Ahmed
Engineering Design Team Lead
Sonoco ThermoSafe
Iftekhar Ahmed is the Design Team Lead and Senior Design Engineer for Sonoco ThermoSafe. His responsibilities include managing the engineering thermal design team and all 3D modeling systems and support. Iftekhar has been with ThermoSafe since January of 2011. Iftekhar has more than 20 years experience in CAE software development and...
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Mike Ahnemann
Creative Director, User Experience
Angel
Mike Ahnemann, Creative Director, User Experienceat Angel, has been designing speech recognition applications for more than a decade. He has worked on some of the largest speech deployments in the industry for customers in banking, telecommunications, travel, health care, and even in-car telematics. Mike is focused on creating the best possible...
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US Air Force
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Sreekanth Ak
Vice President - Global HR Operations
ca
Currently Heading Global HR Operations for CA for 55 countries across 4 regions. Responsible for HR Strategy, HR Analytics & Quality, HR Outsourcing (HRO), Recruitment Process Outsourcing (RPO), HR Technology , HR Programs and Engineering HR Relationship Management  for CA. Prior to joining CA he was heading HR and Quality functions in...
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Kevin Akeroyd
General Manager
Jigsaw
Kevin Akeroyd is the General Manager, running all facets and the complete P&L of the Jigsaw business unit inside Salesforce.com.  Kevin was the COO of Jigsaw prior to the acquisition by Salesforce in May of 2010.  Prior to joining Jigsaw, Kevin held several CEO positions in Silicon Valley startups, as well as senior leadership...
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Nimesh Akhauri
Corporate SVP-Head of Sales, Europe
WNS Global Services
  Nimesh Akhauri – Corporate Senior Vice President and Head of Sales, Client Acquisition, Europe Nimesh Akhauri has more than two decades of experience in BPO, ITO, business development and structuring complex global multi-tower outsourcing deals. Nimesh, in his role as Corporate Senior Vice President and Head Sales –...
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Salim Al Busaidi
Head of Real-Time Operations and Smart Fields Foundation
Petroleum Development Oman
Salim Al Busaidi is currently the head of Real-Time Operations and Smart Fields Foundation in Petroleum Development Oman (PDO). Busaidi holds B.Eng in Electrical and Electronics Engineering and a Masters in Business Administration. Busaidi has been working in the oil and gas industry with PDO for more than 15 years, specifically in artificial...
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Shamma Al Rahmah
Manager of Shared Services Planning and Customer Management
Emirates National Oil Company (ENOC)
Shamma Al Rahmah serves as Manager of Shared Services Planning and Customer Management for the Emirates National Oil Company (ENOC). As such she acts as a focal point of contact between SSC departments and ENOC Group Business Segments/companies and corporate departments by ensuring proper services are provided as per the agreed Service Level...
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Wael Al bassam
Wael Al Bassam is the Corporate HR Manager of Zamil Industrial. He has an MBA from University College of Bahrain. He is also a Certified HR Manager and a Chartered HR Consultant. Before joining Zamil Industrial, Wael worked for British Aerospace in the training function, and then at Khalid Al Turki as a Group HR Manager. He has...
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Abdulaziz Al-Ajaji
Saudi Armco
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PDO
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PDO
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Abdulla Al-Qadi
Director, Upstream Operations
Crescent Petroleum
Mr. Abdulla Al-Qadi is a petroleum engineer by education with extensive and diversified experience in exploration and development operations. Prior to joining Crescent Petroleum, Mr. Al-Qadi had a highly successful career for over 17 years with the ADNOC group, most recently as the Offshore & Onshore Drilling Manager. His main role in...
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Dr Nasser Al-Qahtani
Saudi FDA
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Hussein Al-Qasim
Head of Serialisation and Tamper Evidence
Genericon Pharma
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Principal Investigator of the Phase I Unit
Karolinska University Hospital
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Carina Healy & Alan Nelson
CMS
Carina Healy, Partner, CMS Carina Healy is an intellectual property partner specialising in licensing, development and commercialisation of IP, IP disputes and general commercial contracts. Carina has particular expertise in the pharmaceutical/lifesciences sector and acts for a range of biotech, speciality pharma, medical device and medical...
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Stuart Carroll & Alasdair Williams
Stuart Carroll is a Senior Health Economist specialising in pharmaceuticals and health policy.  He studied a BA (Hons) in Politics and Economics (1stClass) at the University of Northumbria at Newcastleand an MSc in Health Economics (Distinction) from the University of York.  Stuart currently heads up the health economics, health...
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Dave Alberts
Director
Crimson & Co
With over 20 years of experience designing, managing and delivering complex change programmes, with a focus on manufacturing and planning, Dave Alberts works at all levels to develop and deliver change programmes on time, within budget and with sustainable results. Dave's project examples include supply chain processes and performance...
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Jo'Ann Alderson
Founder
Progressive Communications
In a world of send, reply and you've got mail, Jo'Ann Alderson is one of the few specialists in communicating in a faceless and a face-to-face world. Through her innovative work and hands-on approach her client have measurably exceeded their sales targets, attained the highest levels of customer satisfaction in their industry and reduced...
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speakers
Panelists
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Speakers
Power player panel
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Joe Ales
Director of UK HR Shared Services
Thales UK
With operations in 50 countries and 68,000 employees, Thales is a world leader in mission-critical information systems for defence and security, aerospace and transportation.
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Ian Alexander
Ian Alexander is Founder & CEO of Survale, a revolutionary career site optimization and candidate satisfaction platform. Ian founded Survale with the belief that we are all candidates and those companies that place high value on candidate experience are better able attract and hire passive candidates. Ian’s HR software career began...
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Pulse Mining
Pulse Mining
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Larry Alexandre
COO
Turbomeca
Larry Alexandre is the COO for the Americas for Turbomeca, market leader in helicopter engines, where he currently manages maintenance, repair and overhaul operations in Brazil, Canada and the United States. Over the last few years, he has been the driver behind the company’s Lean Six Sigma transformation, with particular focus on the role...
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Merck Serono
Merck Serono
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Johnathon Marshall, Alison Wilson
Director, Pharmaceutical Supply Chain practice
PricewaterhouseCoopers
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Peter Alkema
CIO for HR
First National Bank
Peter Alkema is currently the CIO for HR at FNB, which is one of the largest banks in South Africa where he is also a member of the leadership team for the HR Shared Services. He has a Masters degree in Engineering from the University of the Witwatersrand in Johannesburg. At Accenture, he led large programmes in financial services that delivered...
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Kelly Allan
Kelly L. Allan is on the Advisory Council of the Deming Institute and is also the founder and Senior Associate of Kelly Allan Associates, Ltd., (KAAL) a multi-disciplinary company with 24 Associates that has been in business since 1974.  Kelly has published articles, commentary and letters in a variety of journals, including Fast...
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Jan Allbeck
Professor
George Mason University
Jan M. Allbeck is an Assistant Professor in Computer Science at George Mason University in Fairfax, VA. She completed her Ph.D. in Computer and Information Science from the University of Pennsylvania in 2009. She's had the great opportunity to explore many aspects of computer graphics, but is most drawn to research at the crossroads of...
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Charleen  Allen
Director, Global Learning and Development
Baker Hughes
Charleen Allen is the Director of Global Learning & Development for Baker Hughes Inc, a Fortune 500 Oil & Gas Services Company, with the task of creating a global training function for all leadership development and non-technical training for the organization, including Onboarding. She has established four regional training functions with...
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Mike Allen
Practice Leader
Contact Center Research
Mike Allen is Practice Leader for FCR within Contact Center Research a UK-based specialized practice of 20 years standing. CCR have served over 2500 contact center clients, have researched the contact center economies of over 20 major countries and run the World's longest consecutively produced benchmark on contact centers, now in its 18th...
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Productivity Consultant
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William Allen
Jubilant HollisterStier
William has accumulated 15 years of pharmaceutical experience in sterile parenteral manufacturing, including 9 years supervising parenteral manufacturing and 6 years in contract manufacturing project management. His educational background includes a Bachelor's degree in Medical Technology and a MS in Communications. He has 10 years...
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Iain Allen
Senior Manager - GIS
Barrick Gold Corp, CANADA
Iain has a Honours Bachelor's Degree in Geology from the University of Toronto and a Postgraduate Certificate in Theoretical and Applied GIS from Simon Fraser University. He has worked for a number of mining companies, both juniors and majors. His early years after graduation were spent in field exploration, from field mapping to definition...
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Earle Allen
Earle Allen, CEBS, is the Vice President, Retirement Plan Services at Cammack LaRhette. He joined the organization in 1990, and now has over 20 years of experience as an employee benefits consultant.   Recently, his focus has shifted to the implementation and management of strategic initiatives and the overall delivery of services...
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Peter Allen
Group President, Strategy & Business Development
Computer Sciences Corporation (CSC)
Peter recently joined CSC as Group President, Strategy & Business Development. He was a member of TPI’s North American leadership team and TPI’s Executive Board. His responsibilities included advisory operations for the CFO Services and Financial Services Operations groups. Additionally, Peter served as one of TPI’s key...
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Steve Allen
CEO & Founder
iDatix
Steve Allen drives the product vision of iDatix to develop solutions that combine people, processes and information. With a career that started at IBM in robotics, he has always focused on automating the business process and simplifying the user experience through technology. As an engineer, Steve's early career focused on product and user...
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Adele Allen
Head of Revenue Management at Royal Mail
Royal Mail
Adele Allen is a Fellow Management Accountant with over 25 years of management experience in Royal Mail Group, who has moved between a number of inter-company businesses including Property Holdings, PO Catering Services, Post Office Counters and Royal Mail Letters, as well as a variety of different functions from facilities management to finance...
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Nathan Allen
Associate
Littler Employment Law Solutions World
 Nathan J. Allen represents management in various aspects of labor and employment law before state and federal courts and civil rights agencies. His experience includes claims involving allegations of, unlawful discrimination, retaliation, wrongful discharge, Family and Medical Leave Act violations, wage and hour violations, and breach of...
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Dann Allen
Head of Experience Design
AAA Northern California, Nevada, Utah
Dann is a Customer Experience leader with a passion for shaping how organizations interact with their customers. For over 10 years, he has led crossfunctional programs and managed internal functions to deliver dramatic improvements in loyalty, satisfaction, revenue, and cost reduction. Dann is Head of Experience Design & Improvement for...
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Charleen T Allen
Director of Global Learning and Development
Baker Hughes
<p>Director of Global Learning &amp; Development for Baker Hughes Inc, a Fortune 500 Oil &amp; Gas Services Company, with the task of creating a global training function for all leadership development and non-technical training for the organization, including Onboarding. She has established four regional training functions with...
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Pepperdine University
<div style="margin: 0in 0in 0pt">Mark Allen, Ph.D. is the author of two best-selling books on corporate universities, <em>The Next Generation of Corporate Universities </em>published in 2007, and <em>The Corporate University Handbook</em>, published in 2002. He has consulted with, studied, and presented on...
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Kody Allenson
Marketing Manager
GHP Network
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SocialMonsters
SocialMonsters
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Claudio Altini
Director of Business Process Outsourcing Advisory Services, Europe & Asia Pacific
EquaTerra/KPMG
  Claudio Altini is EquaTerra's managing director of Business Process Outsourcing Advisory Services in Europe and Asia Pacific, and managing director of Shared Services Advisory Services. Claudio joined the company in 2008 after 10 years with a PA Consulting Group, where he was the organisation's leading authority on...
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Shared Services
Aditya Birla Management Corporation Pvt. Ltd
 
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Sebastian Alvarez
Front Office Solution Architect
Keysight
Front Office Solution Architect | 9 Years Consulting Experience | Accomplished in architecting contact center solution in a multi-vendor environment; SAP Contact Center expert
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Manny Alves
Manager, Quality Development , Aquaculture Procurement
Highliner Foods
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IDGA
IDGA
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USCG Headquarters
USCG Headquarters
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Ameet Ambarkhane
Principal Scientist
Novartis
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Nicola Ambler
Senior Conference Director
Pharma IQ & Cold Chain IQ
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Vanessa Ambtman-Smith
,Aboriginal Health Lead & Co-Chair, Provincial
Aboriginal LHIN Network(PALN), South West Local He
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Sensitech
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Claude Ammann
Managing Director
Claude Ammann Consulting
Claude is Managing Director of Claude Ammann Consulting, a company to assist pharmaceutical and biotech firms that wish to enhance their quality capabilities. He holds a Ph. D. in Sciences from the EPFL, Lausanne, Switzerland and has over 25 years of experience in the Pharmaceutical and related industries. Claude built his industrial experience...
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Rick Amori
Ford
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Director, Automation & Information Technology
Constellation Pharmaceuticals, Inc.
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Director, Learning and Education
PricewaterhouseCoopers
<p>Jonathan Amy is the Instructional Design and Technologies Leader for Learning and Education at PricewaterhouseCoopers.&nbsp; Upon receiving his Bachelor of Arts degree from Baldwin-Wallace College in 1989, Jonathan joined the Firm's audit practice where he served a wide variety of clients from small not-for-profits to large multi...
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Sushanth Ananth
Business Manager
Infosys BPO Ltd
Sushanth Ananth is Business Manager for the Sales and Fulfillment practice at Infosys. His areas of expertise include Sales and Marketing, Fulfillment operations, Order to Cash and Supply Chain Management. He has advised several clients on establishing best in class Sales and Fulfillment processes and has helped define their shared services and...
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Karthik Anantharaman
Medical Director
Integrated Disease Management Pvt Ltd
Dr. Karthik Anantharaman has a bachelor’s degree in Internal Medicine & General Surgery and a post-graduate degree in Business Management with 10yrs of experience in the healthcare industry (Pharmaceuticals & Medical Devices). His previous professional responsibilities have been in Medical Affairs, Pharmacovigilance, Regulatory...
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Cat Andersen
Lead Scientific Data Analyst
Array Biopharma
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Ian Anderson
Director, External Network, M&S Business Unit
Norgine
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Rachel Anderson
Alliance Manager
Aspect3 Alliance
Rachel Anderson is the Alliance Manager for Aspect3, an alliance between QR (Queensland Rail) and WRSA (Westinghouse Rail Systems Australia), delivering vital signalling infrastructure solutions for the Queensland Rail Network. QR is the primary rail network operator in Queensland, providing suburban and long distance passenger transport as well...
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Brian Anderson
Vice President of Marketing
Axeda
Brian Anderson joined Axeda in the fall of 2001, and is responsible for marketing at Axeda including product marketing, marketing communications, and programs. During his tenure at Axeda, Mr. Anderson has been integral to both the marketing and product strategy of the company, resulting in Axeda's position as the market leader. Mr. Anderson...
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Graham Anderson
Manager - Major Industry Projects
Department of Agriculture, Fisheries and Forestry
Graham Anderson has a depth of experience in both private enterprise and the public service, starting with 7 years in the duty free industry, 15 years in the Australian Customs Service and 10 years in the Australian Quarantine and Inspection Service (now DAFF).  He was previously contracted on the Gorgon Project Western Australia as Chevron...
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Director of Licencing
Electrolux
Jonas Anderson is Director Business Development and Finance at Electrolux Global Brand Licensing. Brand Licensing is a strategic Business Unit with in the Electrolux Group having a turn over in Retail Value of 2.99 Bilion USD and active with licensed products in more than 75 countries. Prior to being employed within Global Brand Licensing at AB...
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Amber Anderson
Manager, Spectrum Health University
Spectrum Health
Amber Anderson holds a BS in Sociology with a concentration in Social Work from Central Michigan University and a MS in Training and Performance Improvement from Capella University.  Amber has worked in Training and Performance Improvement for nearly 15 years in industries ranging from automotive manufacturing to financial services to...
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Amanda Anderson
Director of Marketing
Epicom
Amanda is the Director of Marketing at Epicom, leading CRM specialist and integrator, with a background in advertising, graphic design, product management, demand generation, and marketing strategy. Since joining Epicom in 2010, Amanda has helped to grow the company, expand its product and service offerings, and build and manage a great team of...
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NovaBay Pharmaceuticals
NovaBay Pharmaceuticals
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GeneraMedix
GeneraMedix
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Retail Director
Artisan du Chocolat
Danny Andrea is the Retail Director for Artisan du Chocolat, where she is responsible for all the in-place retail side of the business, which includes their own-branded stores, employee engagement and the wider customer experience strategy.
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Retail Director
Artisan du Chocolat
Danny Andrea is the Retail Director for Artisan du Chocolat, where she is responsible for all the in-place retail side of the business, which includes their own-branded stores, employee engagement and the wider customer experience strategy.
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Hasse Agernem Andreasen
Regional Head of Offshore EHS
Siemens
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Kimberly Andrews
Manager, HR Programs & Leadership Development
IKON Office Solutions
Kimberly Andrews has worked in human resources for the past 13 years. In her current role as manager, HR Programs & Leadership Development, at IKON Office Solutions, she is responsible for management and leadership development programs as well as several HR programs—Work-Life/Wellness, Performance Management, New Employee Orientation and...
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Dave Andrews
Director of Customer Experience Strategy and Reengineering
Pitney Bowes
Dave Andrews is the Director of Customer Experience Strategy and Reengineering at Pitney Bowes.
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Fabrice André
Senior Vice President, Operations, West Africa
Orange
Fabrice Andrê is the Senior Vice President, Operations, West Africa at Orange. Andrê has been fighting for more than 15 years to make customers the real and effective head of the company. Orange, a large telecom services provider, has a clear ambition to become a reference and a strong leader of customer experience in each country where it is...
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Fabrice André
Senior Vice President, Operations, West Africa
Orange
Fabrice Andrê is the Senior Vice President, Operations, West Africa at Orange. Andrê has been fighting for more than 15 years to make customers the real and effective head of the company. Orange, a large telecom services provider, has a clear ambition to become a reference and a strong leader of customer experience in each country where it is...
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Dr. Rajni Aneja
Vice President and Chief Medical Officer
WebMD Health Services
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Lori Angalich
Vice President of Marketing
Astute Solutions
Lori Angalich is the Vice President of Marketing at Astute Solutions, a provider of award-winning CRM, knowledge management and communications solutions.  Lori has worked with Astute for six years, where she is responsible for directing marketing strategy, communications, public relations, and business development.  Prior to Astute,...
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Roy Barden Angela Greenfield
  Roy Barden leads the Shared Services and Outsourcing Advisory practice for Novo Altum. He has spent the last 15 years as a consultant leading change within the support functions of global organizations, helping clients deliver both in-house and outsourced Shared Services. Before joining Novo Altum, Roy led the Global Business...
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Bruce Rideout and Angelique Rewers, ABC, APR
Bruce Rideout is the managing director of TRG, a performance excellence consultancy. He can be reached at bwrideout@gmail.com. Angelique Rewers, ABC, APR, is president of Bon Mot Communications and can be reached at alr@bonmotcomms.com. She also publishes a free e-magazine, The Corporate Communicator at www.thecorporatecommunicator.net, which...
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Bernhard Angerer
BMW
BMW
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Ashutosh Anil
Business Strategy Specialist, Customer Experience
Best Buy Canada Ltd
Ash has more than 10 years of experience in global sales and service organizations, including B2B and B2C experience. He is an efficient strategic planner, who effectively applies an empowering, participatory management style to encourage accountability, teamwork, continuous improvement, and industry-leading results. He has received multiple...
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Rodolphe Anquetil
Head of the Anticorrosion Department
PSA Peugeot CitroÌn
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Rodolphe Anquetil
Head of the Anticorrosion Department
PSA Peugeot CitroÌn
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Patrick Ansems
Application Specialist
PerkinElmer
Patrick Ansems received his BS.c in Microbiology from the University of Applied Sciences, Etten-Leur, Netherlands. Following his studies , he joined Unilever R&D Vlaardingen where he worked for 7 years in the Molecular Aspects of Health Department where he was responsible for the development and screening of food related compounds in a...
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Eden Anthony
HunterStay
As president of the Broke Fordwich Wine and Tourism Association (BFWTA) I head up one the few fully volunteer tourist associations in the Hunter.  Our committee are members of the local business community representing wine, accommodation and gourmet food outlets. Our organisation oversees the running of 3 major events: A little bit of...
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Sascha Antvogel
Global Business Development Manager, Information Management Solutions
Intergraph PP&M
Sascha is a Global Business Development Manager for Intergraph PPM and takes care of the regions Europe, Middle, East, India and Africa. Sascha has over 8 years’ experience in Information Management and Data Integration experience within the Process and Power sectors. He provides consultancy through workshops, best practice subject-...
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Luis António
SAFIRA
Luis António is a Partner for the BPM practice at SAFIRA, a consulting and integration services boutique specializing in BPM and ODM. He has nearly two decades worth of experience in consulting within Financial Services and drives business value out of IT-backed strategic corporate initiatives. For the past 4 years he has focused on...
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Asif Anwar
Strategy Analytics
Asif has a career that spans both engineering and marketing roles in the metals, minerals and electronics industries. He has been providing insights and analysis in the advanced electronics markets for over 11 years, covering wireless networks, fiber optic networks, millimeter wave communications, radar, EW and optoelectronic applications....
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Dr. Kelechi Anyaogu
Senior Materials Scientist
Nico Corporation
Dr. Kelechi C. Anyaogu is a senior research scientist at Nico Technologies Corporation, a start-up company in Ann Arbor Michigan, with core focus on identification and incubation of innovative technologies based on nanomaterials and nanocomposites that have military and biomedical applications. Dr. Anyaogu received his B.Sc. from Russian...
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Iwan Budnikowsky Marketing GmbH
Iwan Budnikowsky Marketing GmbH
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Chris Appleby
Mobilise IT Pty Ltd (MIT)
Chris has extensive experience across the enterprise and government verticals with a blended knowledge within FMCG, Telecommunications & Software industries. Having worked with a selection of blue chip companies such as Coles Myer, Lion Nathan, Pepsi Co, Optus and Government ICT business, Chris has delivered a well-rounded skill set enabling...
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Gavin Appleby
Shareholder, Attorney
Littler Mendelson
<p>Mr. Appleby advises and represents employers in a broad course of employment law matters. His focus ranges from defending single plaintiff and class action employment cases to advising on and litigating wage and hour matters and handling OSHA issues. He also has significant experience in union avoidance, defending union campaigns,...
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Jamie Appleseed
Co-Founder
Baymard Institute
Jamie is a serial entrepreneur and has spent the past 10+ years working in the field of usability, conversion optimization and web experiences. In 2009 he co-founded Baymard Institute, one of the world’s leading e-commerce user experience research firms. Jamie has published more than 50 research-based articles, co-authored 5 major...
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Chris Appleton
Chris Appleton is the manager of instructional design and development at Shaw Communications, one of Canada's largest telecommunications companies. His years of experience in developing training in adult learning include both the university and corporate sectors. If you have questions or comments, feel free to send Chris an email.
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John Appleyard
R&D Technology Manager
BP Global Mining
He has been working in the oil industry for the past 35 years, the past 24 years have been with BP focussed on the development and application of lubricants and fuels in the mining industry.  During this time John has overseen the development and managed the BP/Castrol Lubricants field technical support programme in Australia - LUBENet....
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Carsten Aprill
Head of Compound Management
Abbvie GmbH and Co KG
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Jojo Aquino
[former] VP Finance and Technology SSC
former [major investment bank]
Name: Romeo Fernando J. Aquino, Jr Title: Principal, assigned as Executive Program Manager with a banking client Your location: Philippines Previous roles/organizations: Vice President at the finance and technology shared service center of a major investment bank, in following roles: transformation program manager, finance change...
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Atlantic Petroleum
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Hal Aral
Stream Leader for Waste Water Treatment
Minerals Down Under National Flagship at the CSIRO
With over 19 years of experience in process chemistry, hydrometallurgy and pyrometallurgy, Dr Hal Aral has a large range of expertise relating to sustainable processing technologies.
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Ottavio Arancio
Professor, Taub Institute for Research in Alzheimer's Disease and the Aging Brain
Columbia University
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US Army Public Affairs
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Director
US Army Online and Social Media Division
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Abbott Brasil
Abbott Brasil
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Rogério Araújo
Klabin
Klabin
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Richard Arbuthnot
Shared Services Center manager
NASA
Richard Arbuthnot oversees all aspects of activating and managing the NASA Shared Services Center, including defining the organizational structure and staffing the nearly 500-person organization. His duties include ensuring all facility, IT and business systems, including chargeback mechanisms, are in place to operate the...
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Chris Archer
Editor
IDGA
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Stephen Archer
Founder
Spring Partnerships
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Greg Archer
Director, Clean Vehicles
European Federation for Transport & Environment
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Felix Arellano
Global Head of Pharmacovigilance and Drug Safety
Roche
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Gamesa
Gamesa
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Steve Arlington
Global Advisory Leader Pharmaceuticals & Life Sciences
PricewaterhouseCoopers
Steve leads the global advisory team at PwC focussed on the pharmaceutical and life sciences industry. Based in London, he has worked in the industry for over 13 years and has consulted to both pharmaceutical and biotech companies for 17 years. He specialises in the areas of strategy, discovery research, new product and process development,...
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Matt Armstrong
Matt Armstrong is a strategist who addresses the landscape of US public diplomacy and strategic communication. He advises Congress, the Departments of State and Defense, consulting firms, think tanks, and other organizations in the US and abroad on the various aspects of global engagement. He is also the publisher of http://www.mountainrunner.us...
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Jonathan Armstrong
Compliance & Technology Lawyer
Cordery
Jonathan P. Armstrong is a lawyer at Cordery in London who specialises in advising multinational clients on their risk and compliance. He has handled legal matters in more than 60 countries involving technology, data security, corporate governance, corruption, reputation, internal investigations and global privacy policies. Mr. Armstrong is...
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HP Global Analytics
Rohit Tandon, Vice President - HP Global Analytics  Rohit (rohit.tandon@hp.com) is responsible for leading the 1500+ analytics organization for HP globally. Rohit’s organization is responsible for deploying cutting edge analytical solutions across sales, marketing, supply chain, finance and HR domains to enable HP make better...
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Christian Arno
Managing Director
Lingo24
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Kathryn Arnold
Corporate Benefits Specialist
Kathryn Arnold is an award winning film producer and executive with over 15 years professional experience, including feature film production, international sales, financing, and corporate fund raising. One of the highlights was directing the documentary on the iconic band Earth, Wind & Fire - A perfect blend of history, soul and music....
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Richard Arnott
BA, FIAPM, MIPM, CIPM, International Project Management Expert
Tanglin Consulting
Richard is an accomplished Programme Director and Big 4 Management Consultant with over 25 years global programme and project management experience within the Financial Services, Logistics and Infrastructure sectors. Richard is a Director of Tanglin Consulting Ltd and Action Interims in the UK and has sat on the Board of several companies in...
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Angela M. Arntz
Manager, Global Travel and External Clients Departments
Unisys
Professional Joined Unisys in June 1995 as an internal Travel Expense auditor. Positions I’ve held include:  Internal Expense Auditor, Database Support Analyst and Team Lead. Main functions of the Global Travel department include: Global Amex Program Administration:  application processing, delinquency handling, credit...
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Deepa Arora
Global Head, Drug Safety & Risk Management
Lupin Limited
Dr Deepa Arora is a Physician with more than 15 years of experience in drug safety and clinical development in the pharma industry and in academia. She has been in leadership and strategic roles in MNCs and Indian Pharma companies and successfully set up systems, developed teams and interacted with regulatory agencies in different...
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MGM
MGM
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Arul Aruleswaran
LSS Academy Sdn.Bhd.
Founder
Dr. Arul Aruleswaran is the founder of LSS Academy Sdn. Bhd., a keen developer of customized Lean Six Sigma solutions and the online knowledge portal for the Australasian region. Trained as a practitioner by the George Group and Novelis Inc. and now supporting several global deployments with UMS Consulting GmbH. Dr. Aruleswaran is also the author...
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Lior Arussy
President
Strativity Group
Lior Arussy is the president of Strativity Group which specializes in the design and delivery of customer experience strategies. The company has assisted many shared services organizations in designing customer-centric strategies. Arussy is  the author of several books. His new book is Excellence Every Day: Make the...
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Joe Asamoah
Joe Asamoah is a consultant in the Oil and Gas Industry, Environment, Energy and the CDM. He received his Ph.D from the University of the Witwatersrand, South Africa. In 1998, he received an International Award of Professor Thomas Kuhn–“Hopes for the Future for a Sustainable World”–under the auspices of the International...
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Michael Aschaber
Steyr Motors
Steyr Motors
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Ian Ascough
Digital Marketing Specialist
Melbourne IT DBS
With over 6 years in the digital industry Ian is an experienced digital marketing professional with extensive international experience in brand promotion and protection, digital media, ecommerce, law, finance and consultancy. At Melbourne IT DBS, Ian helps large clients with their digital strategy and set up campaigns to maximize their ROI and...
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Martin Ashdown
Managing Consultant, gammaHRC, and former Regional Talent, Resourcing and Development Manager
Shell EP International Middle East
Martin is a Managing Consultant of gammaHRC and a highly experienced international HR executive with history of proven delivery in multicultural environments. He is a Chartered Fellow of the Chartered Institute of Personnel and Development and has over 20 years international HR management experience. During this time he has developed a breadth...
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Managing Director
ABCG Training & Consulting
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Radio Free Asia
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Defence Review Asia
Asian Press Group is the leading publishing company in the Asia-Pacific region for both defence and civil aerospace markets. Based in Singapore with an office in Australia, the Asian Press Group prides itself in being able to provide the most up-to-date defence and aerospace news and information from Asia-Pacific to a global audience of...
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Call Center IQ Asia
This division of Call Center IQ is focused on the Asian contact center marketplace.
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George Aslinger
Principal
Aslinger & Associates
George Aslinger received his BS in Engineering Management from the University of Tennessee at Chattanooga and an MS in Operations Management from Georgia State University in Atlanta. In addition, he has received extensive training in organizational design and large system change management, Total Productive Maintenance, Lean Manufacturing and is a...
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Tiago Asprino
Gerente Executivo de RH
Suzano Papel e Celulose
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Silke Asselmeyer
IQPC
IQPC
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Associate Procurement Director, TSCM
Astellas Pharma Europe
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Nima Khorrami Assl
Nima Khorrami Assl is a Researcher at the UK Defence Forum and the Middle East Future Network where he writes policy briefs and analysis on geo-economics as well as security developments in the Middle East and Asia Pacific. Nima has carried out a number of projects for both governmental and private clients in the Middle East and his main areas...
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Pfizer
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Senior Vice President, Strategic Customer Development
Kuehne + Nagel Inc.
Steven P. Atcheson, Senior Vice President, Strategic Customer Development – Global, Pharma & Healthcare Kuehne + Nagel Inc. I hold a Bachelor of Science degree in Business Marketing from Stockton College. Upon graduation was recruited by one of the world’s largest steamship companies United States Lines which was the start of...
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Tim Atchinson
Project Engineer
SKM
Tim is a mechanical engineer by training with a background in engineering simulation and testing, particularly on mining machinery. For the last 7 years, he has been part of the SKM Integrated Mining Systems team that has delivered the Clermont IPCC system, a large number of studies from concept through to feasibility stage for a wide range of...
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WadenHoe Consultancy
Managing Director
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Scott Atkinson
Supply Chain Continuous Improvement Manager & Trading Development Manager
Poundland
Scott Atkinson is Supply Chain Continuous Improvement Manager & Trading Development Manager at Poundland Retail Ltd. As part of the Senior Management team he is responsible for Supply Chain, and Trading development and Improvement. Scott has worked in Supply Chain for approximately 15 years and has spent over a third of...
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Regina Au
Strategic Marketing Consultant
BioMarketing Insight
Regina Au is a Strategic Marketing Consultant at BioMarketing Insight with over 20 years experience in the biotechnology, pharmaceutical, medical device, and diagnostic industries.  She helps companies evaluate their technology upfront by conducting an in-depth business due diligence to de-risk the product development process.  This...
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Charles Aubrey
Vice President Performance Excellence and is a Master Black Belt at Anderson Pharmaceutical Packaging
Anderson Packaging
Charles Aubrey is currently Vice President Performance Excellence and is a Master Black Belt at Anderson Pharmaceutical Packaging a subsidiary of Fortune 500 AmerisourceBergen Corporation. He was formerly President and is now Chairman of the Asia Pacific Quality Organization and their Representative to the World Alliance for Quality. In addition...
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Senior Medical Director
Lundbeck
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Christoffer Augsburg
Online Marketing Manager
IQPC Germany
Christoffer is the Online Marketing Manager of the Automotive IQ portal. He promotes the activities taking place on the website in order to drive traffic to the portal, and create an online community that allows for participants to gain and share insightful knowledge within the automotive industry. Christoffer holds a degree in International...
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Khoo Hock Aun
Chief Executive Officer
COSMO BIOFUELS GROUP
Mr Khoo Hock Aun leads the Ark Bio/Cosmo Biofuels Group which is actively engaged in research and development. establishing jatropha curcas plantations, oilseed to biodiesel downstream processing and trading activities in the Asia Pacific region. He is presently developing markets and partnerships for an oilseed-to-biodiesel supply chain based...
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CO-M&OE - LEAN Office
Nestlé
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Street Authority
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VP Business Development, North America
Lore International Insitute
<p>Charles is VP Business Development, North America for Lore International<br /> Institute. He has nearly 20 years&rsquo; experience as a senior client manager, an<br /> account manager, and a sales manager. Most recently, as senior client manager<br /> for a professional services company, he developed Mercedes Benz...
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Kirk Avery
Chief Software Architect
Lockheed Martin Mission Systems and Sensors (MS2)
Kirk Avery is a Chief Software Architect for Lockheed Martin Mission Systems and Sensors (MS2) with over 24 years experience in architecting, designing, developing, integrating, and deploying software solutions for military/commercial fixed and rotary wing aircraft systems and simulation systems. Over the course of his career, Kirk has developed...
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Pablo Avila
Associate Director
Colgate-Palmolive
Pablo Avila is an Associate Director at Colgate-Palmolive, leading the Global IT Service Center Organization. He is currently responsible for the expansion of the IT Support Center to new geographies as well as its day to day operations. He also manages the implementation and support of IT Solutions for business Shared Services Centers. Pablo has...
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Group Lead for Innovation Continuous Improvement for the Integrated Oil Division
Cenovus Energy
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SSON Awards
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Nazya Ayaz
IDGA
Nazya Ayaz is an Operations Manager for IDGA, a style maven and fashion blogger. She runs the website www.FATWardrobe.com, a hybrid of a styling arm and a blog that provides in-depth analysis on latest trends plus coverage of major Fashion Weeks. Nazya has a degree in journalism and has contributed as a freelance writer to many beauty...
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Andrea Ayers
President Customer Management Group
Convergys
Andrea Ayers is President of the Customer Management Group at Convergys, a global leader in relationship management. Ayers leads a global workforce of approximately 60,000 employees who operate in 83 contact centers worldwide, supporting Convergys clients in 70 countries in 35 languages.  
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Business Excellence Director
Novelis Europe
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Stephanie Azzarone
President
Child's Play Communications
Stephanie Azzarone is founder and president of Child’s Play Communications, the first agency to specialize exclusively in connecting companies with the influential mom market.

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Infosys BPO, Ltd
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Senior Process Controls Engineer
PanAust
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Tripp Babbitt
President
Bryce Harrison, Inc.
Tripp Babbitt is moderator for the Deming Institute Podcast.  He is creator of the 95 Method to assist service organizations in building customer trust, improving morale and giving management focus.  His 4-day workshop helps executives and workers discover the opportunity for service performance through customer and culture.  His...
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Mimi Bacilek
SuccessBuilders
Mimi Bacilek has significant experience as a leader in both public and private sectors and as an executive and entrepreneur. She is an organization development professional with over 15 years experience in the human development field, five in senior leadership positions. Additionally, her background includes progressive experience in health care...
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Japan Tobacco International
Japan Tobacco International
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Jim Bacon
SSenior Director, Global Demand Planning & Customer Operations
Grifols Inc.
Jim has 25 years of Pharmaceutical Industry experience and is currently Head of Global Demand Planning and International Logistics for Grifols North America (formerly Talecris Biptherapeutics, formerly Bayer Biological Products) .   Jim has been an active contributor and speaker for IQPC Cold Chain for the past 10 years and is a...
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Lew Bader
Customer Service Expert in Financial Services
Pivotal Associates
Lew Bader is the founder and CEO of Pivotal Associates, a consulting firm focused on improving the revenue stream, expense control and quality of service for small and mid-cap businesses as well as Fortune 500 companies. Pivotal’s client base includes McGraw Hill Educaton, InterSoft Associates, Fadel Partners and Argyle Executive Forum....
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Fadi Badr
Logistic Manager
Mersaco
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Jay Baer
Jason Baer is a social media strategy consultant, speaker, and co-author of The NOW Revolution who helps leading companies and PR firms harness the awesome power of the social Web. He is the founder of Convince & Convert, a social media strategy firm with clients across North America. I’m a frequent conference speaker, and write the...
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Co-founder
Bahri Dental Group
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Nizar Baidoun
A certified trainer & consultant, with more than 4000 training and consultation hours, in Human Resources, Training management, and related soft skills, for 11 years now. During such period, Nizar’s vast practical and first hand experience, has helped many reputable companies, operating in different industries, to achieve planned goals...
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Senior Practitioner
Milliken Performance Solutions
Nick Bailey is a practitioner with Milliken Performance Solutions. He has worked for Milliken and Company for over 20 years in a variety of manufacturing related roles since graduating with a degree in Chemical Engineering. Nick was part of Milliken’s first study mission to Japan with a group from Europe and also participated in a...
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John Bailey
VP Solutions Consulting
eg solutions plc
John is an acknowledged thought leader in the field of workforce management and workforce optimisation solutions. For over 25 years he has been involved in delivering solutions that add value to organisations through the effective management and deployment of their workforce. Having worked at vendors such as JDA/RedPrairie, Verint, WorkPlace...
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Correctional Healthcare Services California
Correctional Healthcare Services California
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The World Bank
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Abbott Diagnostics
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Charles Baker
Charles Baker currently serves as a dialer and call center operations management consultant based in the North-East of the UK. He is an expert in IVR (Inbound voice Recognition), ACD, (Automatic Call Distribution), PDMS, (Predictive Dialler Management Systems), Management Information Methodologies, RDBS (Relational Database Design), Call Flow...
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  Bryan Baker brings 17 years of production and outsourcing experience to his role as enterprise consultant for Xerox Global Services. Leveraging his expertise in the financial services and insurance industries, Baker and his team currently provide C-level and line of business executives with transactional print, mail operations, and...
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Stuart Baker
Product Manager
AVEVA
Having graduated as a Mechanical Engineer Stuart quickly turned to the software development industry where he has spent the last 13 years developing and managing asset information management solutions.  He is now positioned as a Product Manager within AVEVA's product strategy team with the responsibility for the AVEVA...
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Alfred Baku
VP Operations
Gold Fields Ghana
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Ram Balani
CEO-Founder
FDASmart Inc.
Experienced pharmaceutical, biotech & medical devices/IT industry R&D, business development expert & entrepreneur  whose experiences include: Ram Balani is Founder-CEO of FDASmart Inc.- a pharmaceutical consulting & business  development company with wide reaches in emerging regions including Asia-Pacific, India,...
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Frank Balco
Healthcare Practice Head
Intelenet
Frank Balco has over 40 years of Executive Management experience in the healthcare industry.  He has the rare distinction of working in all critical verticals in the healthcare space i.e. operations, information technology, medical case management, product design, marketing, and regulatory compliance. Frank has donned different roles in his...
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Border Trade Alliance
Border Trade Alliance
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Max Ball
Product Marketing
8x8
Max has been in the Contact Center world for over twenty years.  He has worked in a variety of roles including Product Marketing and Management, and Sales and Professional Services for a variety of companies including Edify, IBM and Genesys.  Max now manages Contact Center Product Marketing for 8x8.    Max’s...
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Pfizer
Pfizer
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Iain Ballantyne
Editor
Warships: International Fleet Review
Iain Ballantyne is Editor of the UK-based WARSHIPS IFR magazine, which was first published in 1998 and is today essential reading for naval officers, defence professionals and other movers and shakers in the naval sphere around the world.
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Mark Ballard
CEO
Sugardaddy's Sumptuous Sweeties
Mark Ballard is Co-Founder and Co-CEO of Sugardaddy's Sumptuous Sweeties®, the award-winning, luxe brownie gifting company. In its fourth year of operation and through its multi-channel business: Sugardaddys.com, 1.888.4. I want 1, and Sugardaddy's Flagship Store, Sugardaddy's has received unprecedented recognition which has...
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West Virginia Division of Corrections
West Virginia Division of Corrections
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Advisory Board
Advisory Board
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Octavio Ballesta
Management Consultant
DBAccess
Octavio Ballesta is a recognized management consultant and an entrepreneur with experience in themes of Change Management, Leadership, Human Talent and Innovation. He has worked at organizations belonging to the oil industry, Engineering and Construction and Technology, where he has excelled by applying a systemic focus to ensure a strategic...
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András Balogh
ThyssenKrupp Chassis
ThyssenKrupp Chassis
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Jim Bampos
Vice President
Customer Quality EMC Corporation
Jim Bampos is the VP of Customer Quality EMC Corporation, a company that brings tools, infrastructure, and analytics to help businesses identify, quantify, and improve on its Quality challenges.
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Piyush Banafar
Piyush Banafar is currently a Lean leader for GE Energy in Atlanta. Piyush has more than 18 years of experience in the energy and environmental services industries. A recognized leader with hands on experience in leading global teams for new product introduction strategies, combined with marketing/sales, engineering and quality experience....
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David Bancroft-Turner
Managing Director
Academy for Political Intelligence
David Bancroft-Turner's background is in international banking, including living and working the Middle East and operating at a Senior Management level for much of his career.   For the last 12 years Bancroft-Turner has specialised in Leadership Development and is best known for his pioneering work in the area of organisational politics...
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Al-Nashir Bandali
Marketing Manager Assistant
Customer Service Measurement Ltd.
CSM is a Market Research agency that use qualitative and quantitative methods to reveal insight into business relationships and processes. Additionally, CSM offer consultative advice to help aid strategic planning and alignment to reach business goals.
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Dipankar Bandyopadhyay
Monsanto
Dipankar Bandyopadhyay currently works as the Global Talent Management Lead, based at Monsanto’s headquarters in St Louis. Bandyopadhyay joined Monsanto in April 2002 in Mumbai, India as Manager – Human Resources for the India Commercial organization. In this role he worked closely with the India business in the early years of...
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Halliburton
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Arnab Banerjee
Transport for London
Transport for London
Arnab Banerjee is Programme Manager, Continuous Improvement at Transport for London. He has spent his whole career in heavy engineering - firstly in power generation and now transport. His previous roles have spanned tendering, sales, strategy and organisational development in international environments.  His current passion, in addition to...
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Sudeshna Banerjee
Sudeshna Banerjee has been a part of the BFSI space for more than 15 years. Out of this period, she has spent more than 10 years as a Six Sigma Black Belt by creating a Six Sigma & project management culture in three separate organizations. She is extremely passionate about how Lean & Six Sigma can add value to an organization making it...
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Tom Bangemann
Senior Vice President Business Transformation
The Hackett Group
Tom Bangemann is Senior Vice President Business Transformation at The Hackett Group. He has been with The Hackett Group for 10 years in various regional and practice leadership roles. He headed the European Advisory & Transformation businesses before focusing on Business Development and the Globalization practice for EMEIA as well as Hackett...
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Pfizer
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Deborah Banks
SAP Functional Analyst
Energen
Deborah Banks has been employed at Energen for 27 years.  She began her career at Energen in 1986 as a Cashier in the Gadsden office, taking on several responsibilities over the years, and eventually moving to Birmingham in 2005 to become Manager of the Birmingham Contact Center. In her current role, as a SAP Functional Consultant,...
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Feras Banna
TQLS
TQLS
Feras Al-Banna is the Management Trainer for Saudi Arabian Chevron / TQLS. "Spending 12 years in the training and development business has given me the opportunity of dealing with people from many cultures, backgrounds, experiences, and most importantly, communication styles," says Al-Banna.  "As such, I truly believe...
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Guilherme Bara
Coordenador de Sustentabilidade e Diversidade South America na BASF
Basf Brasil
Na área de Inclusão já atuou como diretor membro do comitê de responsabilidade social da FIESP, chefe de gabinete da Secretaria da Pessoa com Deficiência da cidade de São Paulo e Vice Presidente do Conselho Estadual da Pessoa com Deficiência. Coordenou o fórum de debates sobre o Estatuto da...
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Kelli Barabasz
Director of Call Center Operations
National Notary
Kelli Barabasz has more than 18 years of call center management involving both business-to-business and business-to-customer operations, and is responsible for the oversight of all Call Center Operations. Her experience includes both inbound and outbound operations, and she has managed multi-site operations both on and off shore. She has worked...
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Michael Barbagallo
Michael Barbagallo is a freelance industry analyst and consultant focusing on contact centers and unified communications in contact centers. He has almost 20 years in the contact center industry and has experience with most every contact center function. Most recently Michael was the senior analyst for contact centers at Current Analysis. Prior...
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Terry Barber
Author
Inspiration Blvd, LLC
Terry Barber is an inspirational speaker, corporate trainer, and author of The Inspiration Factor (Greenleaf Book Group Press). Visit www.inspirationblvd.com. Terry Barber is America's Chief Inspiration Officer and the founder of Inspiration Blvd., LLC, an internal branding agency.  He is on a mission to help organizations become...
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Luiz Alberto Barberini
Logistics Manager
Nycomed Pharma
Luiz Barberini graduated with a degree in Mechanical Engineering from the School of Engineering Maua, also with an MBA. He is a Certified Quality Engineer by the American Society for Quality Control and Certified Production and Inventory Management by APICS and a University Extension Specialist in Transport and Post Graduate in Logistics by FGV...
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Allyson Barbieri
Visiting Nurse Service of New York
Allyson Barbieri is manager of HR Shared Services. Allyson has over nineteen years of experience working in Human Resources. Throughout her career, Allyson has managed many HR functions from the ground up including Recruitment, Benefits, Payroll, Employee Relations, HR Information Systems, Event Planning, and Training. Her VNSNY career spans...
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Innovia Training & Consulting
Innovia Training & Consulting
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Roy Barden
Shared Services and Outsourcing advisory leader
Novo Altum
Roy Barden leads the Shared Services and Outsourcing Advisory practice for Novo Altum. He has spent the last 15 years as a consultant leading change within the support functions of global organizations, helping clients deliver both in-house and outsourced Shared Services. Before joining Novo Altum, Roy led the Global Business Services...
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Phil Barker
Lotus Engineering
Lotus Engineering
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President and Co-Founder
Corporate University Enterprise
<p>In her tenure with CUE, Karen has taken the company from a start up consulting agency to a powerhouse leader and major player in a rapidly growing Industry.&nbsp;Karen has more than 15 years experience designing and implementing strategic learning programs in public organizations and commercial business, with a clientele list of over...
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Bill Barna
Smart Sensors Ltd
Smart Sensors Ltd
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David Barnes
VP Business Development
SatMap
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James Barnes
Principal
Barnes Marketing Associates, Inc.
James G. Barnes is Principal of Barnes Marketing Associates, Inc., a customer strategy consultancy based in Canada. He is a specialist in the application of customer insight to the development of customer relationship and customer experience strategy. Barnes holds an MBA from the Harvard Business School and a PhD in marketing from the University...
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Roy Barnes
President
Blue Space Consulting
Roy Barnes has more than 25 years of experience leading work teams and delivering world-class results in both the profit and non-profit sectors. As Senior Vice President for Strategic Planning and later as Senior Vice President for Customer Experience Development, Barnes managed the introduction and execution of process and strategy management...
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Weatherford
HR Manager
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Carl Barnes
Carl has been setting up and turning around Shared Service organizations since 2000 and has just taken charge of his 5th Shared Service Centre.  He is currently responsible for the UK SSCs for Informa Plc providing multi-lingual, multi-national services to customers and suppliers from across the globe to the UK based businesses....
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Nigel Barnes
Knowledge Development Manager
Euroclear SA/NV
Nigel has worked for many years in the change management industry both in the public and private sectors.  He has been with Euroclear’s Lean Team since 2008 leading both transformation and continuous improvement projects. Nigel is currently involved in exploring new ways in which Euroclear can keep progressing in the field of...
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Sandra Barnes
Health, Environment and Safety Team Leader, Organisational Learning
Chevron Upstream and Gas Operations
Sandra and her team support development and continual improvement activities related to the Incident Investigation and Reporting Standardised Process and other learning processes and initiatives within the organisation. She is also supporting efforts to integrate Human Performance into operations, processes and standards and is specifically...
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President
Blue Space Consulting
<p>Mr. Barnes is the former Senior Vice President of Global Strategic Management and Customer Experience for Marriott Vacation Club International (MVCI), the leisure/vacation ownership division of Marriott International.</p> <p>A twenty year veteran of the hospitality business, he has successfully led efforts both within Marriott...
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Global Head of Private Equity & Chair, Development Board
UBS
<p>Francesca Barnes is Head of Strategy Development and Business Analysis, CEO Management Office (incorporating the role of Global Head of UBS Private Equity).</p> <p>Francesca joined Swiss Bank Corporation in 1993 to run the UK loan restructuring business, before moving to Education, to Leveraged Finance and from 1998 - 2001 to...
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Terence Barnhart
Senior Director
Pfizer Worldwide R&D
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Ryan Barnhart
Ryan Barnhart is the Assistant Director of Marketing and Recruitment Coordination at California University of Pennsylvania’s Global Online programs. Ryan brings a hands-on, student-first approach to student affairs with a focus on customer relationship management in the educational environment. Ryan has been involved in the field of online...
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Robin Barnwell
Business Process Manager
Aviva
Robin is a business process manager working for Aviva Investors in their London office. The purpose of his role is to ensure Aviva Investors’ processes consistently meet their clients' needs. Robin first started working in process excellence in 2004 as a black belt and qualified with ASQ in 2008. He has since broadened his experience...
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Jason Baron
Vice President, Client Services
Coretelligent
As Vice President of Client Services, Jason oversees the dedicated team of technical experts who consistently deliver critical support to clients every day. He is responsible for ensuring the highest quality of service, helping to set the exceptional standards for response and resolution that Coretelligent clients have come to...
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Antonello Barresi
Dip. Scienza dei Materiali e Ingegneria Chimica
Politecnico di Torino
Antonello Barresi is a certified chemical engineer; he got a PhD in 1990 from the Politecnico di Torino. He has been visiting researcher at Yale (CT, USA), professor at the Addis Ababa University (Ethiopia) sent by the Foreign Office as part of International Cooperation program and “einsegnant invité” at the University of Lyon...
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David Barrett
Cascade Engineering
David A. Barrett has been with Cascade Engineering for 30 years and is the director of talent management with company-wide responsibility for talent management, employee learning and education programs, as well as organizational and individual development initiatives. As a seasoned OD professional, Barrett has held various positions in operations...
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Lexington Institute
J. Michael Barrett is a principal of the Washington, DC-based national security consulting firm, Diligent Innovations. A former Naval intelligence officer, he served as Director of Strategy for the White House Homeland Security Council, intelligence officer for the Office of the Secretary of Defense, and senior counterterrorism analyst for the...
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  Neville is an experienced senior consultant specializing in Transformation and Transition Management, with a particular focus on the Finance Function. Neville has the advantage of experiencing change projects at large multinational companies and as a lead delivering change projects across Professional Services, Travel & Aviation...
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IISS
IISS
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Rod Barriger
Director, Global HR Shared Services
Dow Corning Corporation
 Rod Barriger is Director of Global HR Shared Services at Dow Corning Corporation. Rod’s background also spans several financial and accounting related roles. He transitioned into his current role four years ago. Rod is currently a member of the SSON Advisory Board and has spoken on several shared services topics including global...
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Gen Barron
Senior manager for U.S. health and wellness and work life
Medtronic
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Monica Barron
Solution Principal
SAP America
Monica is a leading expert on HR technology and HR outsourcing, and currently leads the HR Customer Value Network at SAP. She brings a deep understanding of HR and HRO topics from three different perspectives: her experience in HR marketing and strategy for technology outsourcing suppliers, senior roles in HR research and analysis, and...
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Francisco Barros Costa
Quality Engineer Master Black Belt
Braskem
Francisco Barros Costa is a Quality Engineer Master Black Belt at Brazilian Petrochemical company Braskem. He is responsible for the Lean Six Sigma production system for the companies industrial plants based in Brazil, United States and Germany. During his time at Braskem, Francisco has coached more than 400 Green and Black Belts in Six Sigma...
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Amy Barry
Chief Human Resources Officer
Martin Memorial Health System
Amy Barry joined Martin Memorial Health Systems in 1995 as the Corporate Compensation Manager. In 1996, she assumed the position of Corporate Director, Human Resources Services. In 2002, Barry was appointed to Vice President, Human Resources where she currently serves as the Chief Human Resources Officer for the Corporation. With over 17 years of...
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Peter Barta
Principal – Consulting
Deloitte
  Peter leads Deloitte’s Global Services advisory offerings in Australia. For over twenty-five years his commercial expertise and ability to combine strategic insight with real-world pragmatism have served the interests of leading organizations in a range of industries globally.
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Andrew Bartels
Vice President and Principal Analyst
Forrester Research, Inc.
Andy is a member of Forrester's Business Technology Futures team, which looks at the long-term business impact of information technology. His research focus is on smart computing and analytics and tech-driven business transformation, analyzing the shifting economics of the industry, including spending, budgeting, and the influence of...
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Paul Bartley
Director of Shared Services (Program Support Center)
U.S. Department of Health and Human Services
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U.S. Department of State
U.S. Department of State
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Ed Basler is a longtime entrepreneur and CEO of E.J. Basler Co., (www.ejbasler.com), which provides precision-machined parts and solutions to companies worldwide. He is a sought-after motivational speaker and president of Fresh Eyes Coaching, a firm that helps small businesses identify profit opportunities and obstacles. Ed and his wife, Cathi,...
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Rhonda Basler
Director, Customer Engagement
Hallmark Business Connections
Rhonda Basler is the Director, Customer Engagement at Hallmark Business Connections. An avid business trend watcher and strategic thinker, her customer advocacy expertise stems from over 15 years’ experience in data-driven brand marketing. Basler started her career working in both inbound and outbound customer service contact centers....
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Dr. Laurie Bassi
Chair of the Board at Bassi Investments, Inc.
CEO, Co-founder of McBassi & Company
Dr. Laurie Bassi is the CEO and a co-founder of McBassi & Company.  She is also Chair of the Board at Bassi Investments, Inc. Dr. Bassi is one of the world’s leading authorities on the emerging “decision-science” of human capital management—the processes and practices within an organization that align the...
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Associate Director, External Transfers & Product Introductions, MS-Techops/External Manufacturing
Merck KGaA
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Joseph Bastian
Joseph F. Bastian is a global thought leader in human performance who has spent over 22 years specializing in broad-based international workforce development, corporate learning programs and public education initiatives.
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Roger Bate
author and economist
American Enterprise Institute
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Adrian Bath
Senior Manager, EMEIA Tax Centre, Global Compliance & Reporting
EY
Adrian Bath is a Senior Manager in the Global Compliance & Reporting Centre for EMEIA. He has 20 years experience in UK and International tax planning and compliance, and a good knowledge and understanding of tax compliance issue. He regularly utilises that knowledge and experience in the management of Global Compliance engagements....
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IQPC
IQPC
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Director & Chief Creatologist
Hewlett-Packard Company
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Coty Inc
Coty Inc
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gunet
Key Account Manager
Seidenader Maschinenbau GmbH
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G.S. Baveja
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PSA Peugeot Citroën
PSA Peugeot Citroën
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Rick Baxendell
Senior Manager
Bayer Material Science
Rick is a Senior Manager with General Manager Experience with proven leadership of an organization through major changes and record setting accomplishments, successful startup of over $100 million in capital projects.  He has significant cross-over experience in commercial areas, procurement, administration and strategic evaluation and has...
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Kayla Baxtar
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CEO
Jeitosa Group
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Mike Beare
SRK Consulting (UK) Ltd
Mike Beare is a Chartered Mining Engineer with 20 years experience.  During his career he has been involved in mine design, operations, production planning and mining method selection for underground mining projects and the application of continuous improvement principles to increase mine production.  His operating experience...
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GDF Suez Energy
GDF Suez Energy
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Renault SAS
Renault SAS
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Francis Beaufort
Warships: International Fleet Review
Francis Beaufort is the Political Correspondent of the UK-based WARSHIPS IFR magazine, which was first published in 1998 and is today essential reading for naval officers, defence professionals and other movers and shakers in the naval sphere around the world.
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Emma Beaumont
Global Head of Events
SSON
Emma is responsible for ensuring continuous improvement of content, format, strategic direction of SSON's Global event portfolio, and works closely with SSON’s regional and local cross-functional event teams internally, to drive growth, consistency, quality control and innovation across all products. Externally, Emma’s position...
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Peter Beaupre
Director of Service Delivery
Weber Associates
Peter Beaupre is the Director of Service Delivery at Weber Associates, a consulting firm that focuses on driving bottom-line results for Fortune 500 companies by improving the performance of their most important asset -- their people.   Throughout his career, Beaupre has driven over 50 successful engagements in Contact Centers across the...
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Sara F. Beaves is Managing Director/Trust Administration for Service Corporation International, where she is responsible for the outsourcing relationship with Outsource Partners International, Inc., overseeing the accounting and compliance work for SCI’s prearranged funeral and cemetery trusts (market value of approx. US$2.5bn). Sara...
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Mikael Bechsgaard
Head of Global Sourcing
Novozymes
  Coming from a consulting background, Mr. Bechsgaard has held several management positions in Novozymes, primarily working with strategy, marketing and business development. Since 2011, Mr. Bechsgaard has been globally responsible for all sourcing and operational procurement activities in Novozymes.   Novozymes is a fast growing...
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Mark Bechtold
Sr. Organizational Development Consultant
Saudi Aramco
Mark C. Bechtold, PhD, EdM, MA, SPHR is a human resources and organization development consultant, with 25 years of experience in a broad range of industries as both an internal and external consultant and senior-level HR and OD executive. Mark is currently consulting in the Middle East at Saudi Aramco.  Mark's experience,...
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Manager, Internal Talent
Starbucks
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Director Planning and Performance Management
United States Department of the Interior
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Rainer Beck
Novartis Pharma AG
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Continental Automotive GmbH
Continental Automotive GmbH
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Kristina Beckendorf
Managing Director
Maersk Global Shared Services Philippines
  Kristina Beckendorf has over 15 years of experience in Process Excellence, Business Transformation Management and International Supply Chain Management with A.P. Moller-Maersk. She enjoys managing diverse groups of people, developing talents and has a passion for continuous improvement. Ms Beckendorf started with Maersk Logistics GmbH...
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Axel Becker
Senior Scientist
Merck
Axel Becker obtained his diploma in Analytical Chemistry at Reutlingen University of Applied Sciences in 2000. After spending 15 months at Henkel KGaA, working in Technical Research on Colloid and Interface problems, he joined Merck KGaA in 2001.   At Central Analytical Services he is strongly involved in solid-state selection and...
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Training Manager
Zappos.com
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Courtney Becker-James
Global Head
Cold Chain IQ
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William Beckler
Lastminute.com
Lastminute.com
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Brian Beckstein
VP Leadership Development
Bank of America
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Jean Bedard
MBA, CEO
Alternatives Technologie Pharma Inc.
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Mark Bednarski
Product Manager Global
iGrafx
Mark Bednarski is Product Manager Global of iGrafx, based in Portland USA. Mark is responsible for BPM product and project development and the support of iGrafx customers and prospects with special focus on the financial sector. Through his work he has profound knowledge on various topics around Business Process Management. He specializes in...
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Colleen Beers
President of Operations
Alorica
Colleen Beers is Senior Vice President of Operations for Alorica, overseeing fourteen Alorica customer experience centers staffed by 12,000 team members in three countries, including the Philippines. She is responsible for developing world class customer engagement teams, innovating best practices that create amazingly great customer experiences...
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Colleen Beers
President of Operations
Alorica
Colleen Beers is Senior Vice President of Operations for Alorica, overseeing fourteen Alorica customer experience centers staffed by 12,000 team members in three countries, including the Philippines. She is responsible for developing world class customer engagement teams, innovating best practices that create amazingly great customer experiences...
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Najam Beg
Technology Director and Co-founder
Caltec Limited
Dr Najam Beg is the Technology Director and co-founder of Caltec Limited. Dr Beg holds a number of patents and has many years’ experience in the fields of SJP technology for pressure/production boosting in the oil and gas fields, inline compact gas/liquid/solid separation technologies, artificial intelligence and multi-phase metering. He...
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Former President
Starbucks International
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Adnan Behmen
Procter & Gamble
GBS Leader in Eastern Europe
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Leslie Behnke
Vice President, Process Improvement and Service Quality, Operations and Technology
TD Canada Trust, TD Bank Group
As Vice President of Process Improvement and Service Quality for TD Bank Group, Leslie is responsible for driving continuous process improvement through the deployment of Lean Six Sigma practices across a portfolio of business units.  Prior to joining TD in August 2008, Leslie worked in Hartford, Connecticut where she was responsible for...
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Francois Beillouin
Product Manager ELN
Agilent Technologies
Francois Beillouin, Product Manager ELN, Agilent Technologies: François Beillouin graduated from a French top-engineering school and holds a degree in Computer Science specialized in system and software architecture.  Over 10 years experience in ELN solutions deployment for large pharmaceutical and biotech company departments, gives...
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Pfizer
Pfizer
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Aston Bell
Director - APAC
Devex
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Erica Bell
Business.com
Erica Bell is a small business writer who focuses on topics such as call center software, CRM software and customer service. She is a web content writer for Business.com.
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Maryruth Belsey Priebe
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Alon Ben-Meir
Dr. Alon Ben-Meir is an expert on Middle East politics and affairs, specializing in peace negotiations and conflict resolution. For the past twenty five years, Dr. Ben-Meir has operated as a liaison between top Arab and Israeli officials and has been directly involved in various high-level negotiations in the Middle East. Dr. Ben-Meir serves as...
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Ed Benack
Chief Customer Officer
Acronis
Ed Benack is Acronis Chief Information Officer/Chief Customer Off.
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Danny A. Benau
Director, Biomedical Writing Program
University of the Sciences in Philadelphia
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Guilherme Bender
WEG
WEG
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Matthew Bender
Senior Manager
Deloitte Consulting LLP
Matthew Bender is a Senior Manager in Deloitte Consulting LLP’s Strategy andOperations practice specializing in global service delivery models.  His experience spans global outsourcing, shared services, performance improvement, strategic management consulting, mergers and acquisitions, corporate finance, and private equity.  He...
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MobilityEnterpriseStrategies.com
MobilityEnterpriseStrategies.com
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Marc Benioff
CEO
Salesforce.com
Marc Benioff is the chairman and CEO of salesforce.com (NYSE: CRM), which he cofounded in 1999. Under Benioff’s direction, salesforce.com has grown from a ground-breaking idea into a publicly traded company that is the market and technology leader in enterprise cloud computing. Benioff is the recipient of many awards for pioneering...
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Cathy Benko
Cathy Benko is Vice Chairman and Chief Talent Officer, Deloitte; and Molly Anderson is Director Talent, Deloitte Services. They are co-authors of The Corporate Lattice (HBR Press).
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Ken Benner
Director, Industry Principal, Communications
Pegasystems
Ken Benner is an Industry Principal for the Communications industry at Pega and has 18 years of experience building and delivering BSS and OSS. Having worked for two software companies building telecom-specific packaged applications, Ken sees Pega as a unique and disruptive approach to building communications applications.
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Ben Bennett
contact center consultant
BT Internet
Ben Bennett is a highly successful and professional manager, with a wide range of experience within a large corporate telecoms company and retail environment. Bennett has extensive experience in all aspects of the call center. He’s led a successful implementation of call center resourcing tools, i.e. Aspect eWFM 2000 (previously know as TCS...
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Cory Bennett
IQPC
IQPC
Cory Bennett has worked in marketing, public relations and journalism since graduating from Cornell University in 2009. He spent his first year out of school as the Marketing, PR and Volunteer Recruitment Director for Adoption & Foster Care Mentoring, a Boston-based nonprofit that connects youth in foster care with adult mentors. Cory has...
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Bob Bennett
Bob Bennett is the founder of Achieve-LLC, a management consultant firm, and the former chief learning officer of FedEx.
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Warren Bennis
An advisor to four U.S. Presidents, Warren Bennis is one of the world's leading experts on leadership. He is Distinguished Professor of Business Administration and founding chairman of The Leadership Institute at the University of Southern California. He is also chairman of the Center for Public Leadership at Harvard's Kennedy School and...
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Tracy Benson
CEO and Founder
On the Same Page
Founder and CEO, On the Same Page Tracy Benson is the founder and CEO of On the Same Page, LLC (www.on-the-same-page.com), a consulting firm that specializes in making a positive difference for clients and their businesses by developing and applying internal communication strategies, often in environments of change and transformation. Working...
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Diane Berenbaum
SVP
Communico
Diane Berenbaum is the Senior Vice President of Communico Ltd., a solution provider of service culture change, training and development. Berenbaum has more than 25 years of business experience, including marketing positions with Citibank and Arthur Young & Company (now Ernst and Young). She transitioned to the world of learning and...
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Adele Berenstein
Adele Berenstein is a retired Customer Satisfaction Executive, with over 41 years experience at IBM. For her last 19 years at IBM, she was responsible for customer satisfaction in IBM's SW and Services organization in North and South America, focusing on its largest customers. Adele has additional background in Sales, Marketing and Training...
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Account Director, Retail Performance Solutions
BBDO Detroit
<p>Bonnie Beresford (MBA), Director, Retail Performance Solutions Group at BBDO Detroit, has extensive experience in the field of process improvement, training and performance support.&nbsp; She co-led the effort to transform a client training organization to a Performance Improvement organization.&nbsp; The resulting ROI work earned...
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Training Manager
University of Paychex
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Richard Berger
Managing Actuary, Retirement Plan Services
Cammack LaRhette
Richard Berger manages the actuarial side of the retirement plan practice at Cammack LaRhette Consulting. His focus is on defined benefit and defined contribution plans and also post-retirement medical and life programs and serves as a senior level consultant to Cammack LaRhette clients. Berger has more than 30 years of experience in providing...
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Lance Berger
Lance and Dorothy Berger are partners in Lance A. Berger & Associates and coauthors of The Talent Management Handbook (McGraw-Hill). Visit www.lanceberger.com.
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Shai Berger
Fonolo
Co-Founder & CEO
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Shai is the co-founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. He is responsible for setting the company's strategic direction, product innovation,...
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Steven Berglas
Steven Berglas, Ph.D., spent 25 years on the faculty of Harvard Medical School's Department of Psychiatry. He is the author of Reclaiming the Fire and The Success Syndrome, and he coaches high-achievers. Visit www.berglas.com.
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Jim Bergman
IACCM
Jim Bergman has led the development and implementation of numerous innovative contracting practices in global, leading organisations. He has nearly twenty years of experience in commercial and procurement contract development, negotiation and management, initially as a contracts attorney for Amoco. During his career, Mr. Bergman has shared his...
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David Berke
David Berke, the author of Supported Self-Development, is a principal at Lorsch, Berke & Associates, LLC. He has over 25 years of experience working as a manager, individual contributor, and consultant in the fields of management and excutive development, employee development, leadership development, and organization development.
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University of Kansas
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Daniel Berman
CTO
ServiceFrame
Daniel is the business and technical architect of the company’s product ServiceFrame.  In this role Daniel is responsible for product design and technical strategy, as well as managing the operations of ServiceFrame.  Daniel previously worked in Accenture, PWC Consulting and AOL Technologies, in outsourcing, IT Management and...
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Manager Professional Development
Howrey LLP
<p>Lori Berman, Ph.D. is the Manager of Professional Development at Howrey LLP where she oversees associate training and development as well as the firm&rsquo;s women&rsquo;s initiative.&nbsp;&nbsp; Before joining Howrey, Lori was a consultant for eight years with the Hay Group in their Organization Effectiveness and...
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Ed Bernardon
Siemens PLM Software
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René Bernards received his Ph.D. in 1984 from the University of Leiden. He joined the laboratory of Robert Weinberg at the Whitehead Institute in Cambridge, USA for his postdoctoral training. Here, he studied the function of both oncogenes and tumor suppressor genes. He continued this work when he joined the Massachusetts General Hospital...
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David Bernstein
Vice President of Big Data Division
eQuest
David Bernstein is the Vice President of Big Data at eQuest.  eQuest is the global leader in job-posting delivery and job board management services, including candidate sourcing metrics and job board evaluations (Big Data), job board consultation and planning, job board negotiating, and billing control. Its Big Data for HR division collects...
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Evotec UK
Evotec UK
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Donald Berry, Ph.D
Head of the Division of Quantitative Sciences, Chair, Department of Biostatistics
M.D. Anderson Cancer Center
Donald Berry holds the Frank T. McGraw Memorial Chair for Cancer Research at The University of Texas M. D. Anderson Cancer Center, where he is Head of the Division of Quantitative Sciences and Chairman of the Department of Biostatistics. He serves as a faculty statistician on the Breast Cancer Committee of the Cancer and Leukemia Group B (CALGB...
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Rick Bertheaud
Principal, Management Consulting
KPMG LLP
Rick brings more than 25 years of experience to his role, including 15-plus years in consulting and another 10 years in senior financial management positions in the corporate environment. Rick joined KPMG with the acquisition of EquaTerra, where he had a hand in designing and implementing leading shared services organizations across a diverse...
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Emil Berthelsen
Machina Research
Machina Research
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Ben Berthon-Jones
Client Development Advisor
PWC
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Ana Paula Bertolin
  Ana Paula Bertolin | Colunista do Portal Recursos Humanos IQ. Graduada em Administração de Empresas com especialização em Gestão de Pessoas. Atuante na área de Recursos Humanos, experiência nos subsistemas de treinamento e desenvolvimento, recrutamento e seleção, cargos e sal...
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Dieter Berz
Country Managing Director
Cognizant
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Paul Beshah
Paul Beshah is a citizen of the United States, and came to America as a refugee from Ethiopia, where he was born. He is an avid student of Dr. Deming’s Management and Leadership philosophy as well as a certified Six Sigma Black Belt Professional. Paul is a graduate of the Young Officers’ Leadership School of the United States...
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Coretta Bessi
Manager Shared Services
BlueScope Steel
  Coretta Bessi is the Head of Shared Services for BlueScope Steel.  Coretta has worked as a Procurement professional in all transactional, tactical and strategic aspects for in excess of twenty years prior to her current role of managing cross functional business processes across Procurement, Finance, Human Resources and...
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Dave Bethers
Vice President of Business Intelligence
TCN, Inc.
Dave Bethers is the Vice President of Business Intelligence at TCN, Inc., provider of the industry-leading, cloud-based call center technology platform for enterprises, contact centers, BPOs and collection agencies. With more than 10 years of experience in the industry, Dave has been at the forefront of call center technology, spearheading...
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Dave Bethers
Vice President of Business Intelligence
TCN, Inc.
Dave Bethers is the Vice President of Business Intelligence at TCN, Inc., provider of the industry-leading, cloud-based call center technology platform for enterprises, contact centers, BPOs and collection agencies. With more than 10 years of experience in the industry, Dave has been at the forefront of call center technology, spearheading...
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Jodi Beuder
Customer Experience Advocate
Impact Learning Systems
Jodi Beuder, Customer Experience Advocate at Impact Learning Systems, believes customer service exists not just outside the company, but inside, too.. “Having excellent customer service skills and knowledge are paramount to creating strong working relationships, whether you are in an office or out in the field.” With almost 20 years...
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Bob Bevelacqua
Maj. Bob Bevelacqua (Rtd) is Vice President of Programs at Leonie Industries, and is currently running the IO program for Task Force 41 in Afghanistan.He is a former Green Beret and Fox News contributor.
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Eric Beylier
Eric Beylier is Vice President, head of global supply chain and procurement, at TETRA Technologies. 
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International Region MBB and Deployment Leader
Pitney Bowes Inc.
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Amit Bhambi
Managing Director
Bhambi & Associates
Amit Bhambi is the managing director of Bhambi & Associates, a management operations consulting firm. He is a thought leader with industry experiences from top financial institutions and consulting experience from McKinsey & Company’s operations practice. Amit has conducted global operational improvements spanning from retail to...
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Amarpreet Bhamra
Global Quality Lead – Finance & Accounting
EY Global Shared Services Center
Amarpreet Bhamra is a business process management professional with sixteen years of comprehensive and diverse work experience in Logistics and Supply Chain, Telecom, Financial Services, e-learning and media verticals in shared services centers and third party outsourcing service providers.   He has completed an Executive Program in...
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Brish Bhan Vaidya
Procurement Specialist
previously with BT, Accenture, American Express, G
Based in New Delhi, India Brish Bhan Vaidya has led Procurement Transformation for British Telecom and headed the Procurement Shared Services...
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Brish Bhan Vaidya
Procurement Specialist
previously with BT, Accenture, American Express, G
Based in New Delhi, India Brish Bhan Vaidya has led Procurement Transformation for British Telecom and headed the Procurement Shared Services...
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EY
EY
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Himanshu Bhatnagar
Himanshu Bhatnagar is a services delivery expert based in India, with 15 years experience in both inhouse SSOs/GBS as well as third party advisory and outsource provider.
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Rohan Bhattacharjee
Rohan Bhattacharjee works for a major consultancy in the Business Process Management-Lifecycle (BPM-L) Practice, based in Asia-Pacific. He has extensive experience in Global Business Transformation, Business Process Re-engineering Improvement, BPM Strategy, Business Process Framework (e-TOM, SCOR) implementation, Balanced Scorecard Development,...
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Head of Life Sciences, North America
Cognizant Technology
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Anil Bhavnani
Director, BPO Operations, Global Financial Solutions
Pfizer Inc.
Anil is a Chartered Accountant (CPA Equivalent) with 20+ Years of Industry Experience in Financial Services, Corporate Finance and International Accounting, of which 9+ Years he has spent with General Electric (GE). Anil started his Career with Blue Star in 1988 post qualifying CA. Joined GE in 1992 in their Plastics Division, GE Plastics India...
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Rahul Bhonsle
Security Risks
Security Risks
Rahul Bhonsle is a veteran of the Indian Army and heads the security consultancy Security Risks. He specialises in human security issues in South Asia.
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General Manager-Procurement & Supply Management
Zydus Cadila India
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Hassan Bibi
Regional Regulatory Affairs Director NEWAAT
Janssen Pharmaceutical companies of Johnson and Jo
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Rob Biederman
co-founder and CEO
HourlyNerd
Rob Biederman is the co-founder and CEO of HourlyNerd, a service that connects businesses to top freelance business talent.
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Rob Biederman
co-founder and CEO
HourlyNerd
Rob Biederman is the co-founder and CEO of HourlyNerd, a service that connects businesses to top freelance business talent.
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HourlyNerd
HourlyNerd
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Kathleen Bienkowski
VP, Shared Services
Kelly Services Inc.
Kathleen Bienkowski has over 23 years of experience in the human capital solutions sector and is currently employed as Vice President, Shared Services, for Kelly Services, Inc., a leader in providing workforce solutions.  Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary...
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William B. Bierce
William B. Bierce is an award-winning international business lawyer with Bierce & Kenerson, P.C. based in New York City.  Bill practices outsourcing, corporate and international business law and has over thirty years of experience in corporate, commercial, technology, international business and financial transactions....
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Hans Bijl
Sr. Business Development Manager
Siemens' Industrial Automation Competence Centre
Hans Bijl is Sr. Business Development Manager at Siemens’ Industrial Automation Competence Centre Life Science, based Antwerp, Belgium. Over the last decade, he has been working in various fields in the Life Science arena, both in sales & marketing related assignments as well as number of dedicated projects (e.g. PAT/QbD, Continuous...
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Teresa Bildstein
Conference Producer
IQPC
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Daniel Garrie and Bill Spernow
Daniel Garrie is a lawyer and technologist, specializing in electronic discovery. He is a managing partner at FSRDG, a national legal risk management consulting firm, and serves as an e-discovery arbitrator and special master all over the United States. He has also held technology positions in both the private and public sector. Bill Spernow...
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Brig. Gen. Michel Billard
Former Programme Manager, NATO Theatre Ballistic Missile Defence Programme
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Gregorio Billikopf
University of California
Gregorio Billikopf is a Labor Management Farm advisor with the University of California and Visiting Professor of the University of Chile. His research and teaching efforts have focused on such topics as employee selection, compensation, performance appraisal, discipline and termination, supervision, interpersonal relations, conflict resolution...
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EA Sports
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Guido Bilstein
Head of Pre-Sales
Brainloop
From 1993 – 2000: Guido Bilstein visited the University of applied science in Bielefeld/Germany where he studied electrical engineering and economics. In 2000 he graduated as an industrial engineer . 2008 he joined Brainloop and worked in the Consulting and Pre-Sales Team. Since 2011 Guido Bilstein is head of Pre-Sales at Brainloop.
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Frank Binder
Celgene
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Helen Bingham
Head of HR Shared Services – South Asia
Home Retail Group Plc
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Jean-Paul Binot
Deloitte Consulting
Deloitte Consulting
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Michael Biondo
VP
Clear Channel
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Director of Learning and Talent Development
Barilla
Laura Birk, Director of Learning and Talent Development at Barilla, has a passion for seeing the business results that can occur when employees are operating at their best. She is responsible for talent management strategies including assessments, talent acquisition, learning and development, retention, talent review and succession planning,...
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Expertise Leader for Instrumentation and Automation and Engineering & Operational Solutions
AkzoNobel
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Alois Bischof
President and CEO
ELPRO Switzerland
Alois Bischof President and CEO of ELPRO Switzerland Alois Bischof is the Founder and CEO of ELPRO, a leading Swiss Datalogger Manufacturer focusing on Cold Chain, Site and Central Monitoring. He graduated with a MSc in thermo dynamics and system engineering. With 25 years experience in the field, he is dedicated to support Pharmaceutical and...
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Brian Bischoff
Vice President for Global Offer Management
Genesys
Brian Bischoff is Vice President for Global Offer Management at Genesys.  His daily mission is working with customers and partners to “save the world from bad customer service”. He is responsible for assessing the Contact Center needs of enterprises and effectively building and delivering solutions that positively impact...
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Nikolai Bisgaard
VP, IPR
GNResound
Nikolai Bisgaard graduated as M.Sc.E.E in 1976 from the Danish Technical University. Since 1978 he has worked at GN ReSound, one of the world’s leading hearing aid manufacturers. He served as R&D Manager from 1984 to 1991.  He was behind the very first hearing aid ever with digital signal processing, the DFS Genius which also was...
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Technical Advisor
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Derek Bishop
Consultant
AXA
Derek Bishop has over 15 years experience in customer service management and a proven track record of delivering business results in high volume and complex environments whilst leading individual and teams through change in a performance-based culture. Formerly a head of customer service at AXA, Bishop established his own management consultancy...
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Pierre Bismuth
Senior Advisor, Human Resources
SCHLUMBERGER
Pierre Bismuth is a Senior Advisor for Schlumberger Business Consulting, a former Chairman of NExT, a company specialized in competency management in oil and gas, and Senior HR Advisor with Schlumberger where he has worked for 34 years, including a decade spent as Group Vice President of HR. He advises international companies on the design and...
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Randy Bitting
CEO
InterviewStream
CEO of InterviewStream, Randy Bitting has been called the pioneer in video interviewing solutions. While attending The College of Charleston in 2003, Bitting and good friend and fellow entrepreneur, Miles Munz, were frustrated in their job-seeking ventures. The idea for InterviewStream was born and under Bitting’s leadership,...
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HELLA
HELLA
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Elizabeth Black
Change For Results
 Elizabeth (Betty) Black and Joanne Dustin, in partnership as Synergy Consulting Collaborative LLC, offer a unique, self-directed career development program for both for-profit and non-profit organizations.  For more information, contact them at www.careercollaborators.com.  
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Group Senior VP for Quality & Operations
ABB
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Tales of a Master Black Belt is a monthly column shared between Six Sigma Master Black Belts at leading Fortune 500 companies. Get practical insight and tips from expert Six Sigma professionals on the key challenges facing the discipline.
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Vice Admiral Sir Jeremy Blackham is a Vice President of RUSI and the editor of The Naval Review. He was formerly Deputy Chief of the Defence Staff (Equipment Capability) and subsequently president of EADS UK until 2006. He is now an independent defence consultant. Professor Gwyn Prins is Director of the Mackinder Centre for the Study of Long Wave...
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Vivian Blade
Founder & CEO
EiGL Consulting
Vivian Hairston Blade is Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC). As a Lean Six Sigma Master Black Belt, she ran the Customer Experience program for GE's Consumer & Industrial division. She was successful in improving operations and product offerings, which resulted in over $20m...
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David Blain
Director, Oil & Gas
Quintiq
David Blain is the director for Europe, Middle East, Africa and Russia (EMEAR) at Quintiq. He currently leads the oil & gas business unit and is responsible for sales and marketing, partnerships, and joint account strategy initiatives. David has been involved with the delivery of software solutions for the oil & gas industry for over...
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Learning Head of Curriculum Development
Aetna
<p>David Blair is the Head of Curriculum Development:&nbsp; Dave holds graduate degrees in both Communication and Computer Sciences and he has blended those two disciplines to form technologically learning strategies at Aetna.&nbsp; The innovative training strategies employed by Dave and his team have been referenced in several...
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Irene Blais
Director, Funding Unit
Cancer Care Ontario
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Sofie Blakstad
CIB Programmes Director
RBS
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Stephen Blanchette
Principal
LeapQ
Stephen Blanchette is the founding Principal of LeapQ, a Munich-based consultancy focused on business and brand strategic integration.  He blogs regularly at LeapQ.org/blog.
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Karlheinz Blankenbach
Head of Displays Lab
Pforzheim University
For more than 20 years Prof. Dr. Karlheinz Blankenbach is with Pforzheim University, heading the Display Lab which was founded by him. The Display Lab focuses on applications of electronic displays and is dedicated to applied R...
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Sr. Director Clinical Research
Genzyme
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Ben Blanquera
Ben is a nationally recognized IS Leader (ComputerWorld Premiere 100 2011) and is the founder of TechLife Columbus – a “grassroots tribe” building a ecosystem of innovation and entrepreneurship in Central Ohio. Ben also writes a blog chronicling the Columbus Tech community – www.techlifeohio.com.  and is the...
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Frédéric Blas
External Counsel
IBM
Frédéric Blas is an associate lawyer at J. Olleros & Asociados in Madrid, a Spanish corporate law firm associated with the New York-based firm Dewey & Leboeuf. He also serves as an IBM External Counsel, negotiating and closing a broad range of commercial agreements on behalf of IBM, advising on corporate, M&A, real...
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Paul Blaser
Data and Client Delivery
APEX Analytix, Inc.
Paul Blaser is Director of Client Delivery and Data at APEX Analytix. He is a certified database professional and computer programmer with over fifteen years of experience helping companies build sophisticated analytical solutions to improve their bottom line.
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Steve Blessing
Senior Vice President, Head of Treasury Management Client Services
Capital One
Steve joined Capital One in 2009 and has over 30 years of financial services experience, including 17 years in the Treasury Management field. Prior to joining Capital One, Steve held roles with ABN AMRO/LaSalle Bank, First National Bank Of Chicago and Fuji Securities, including leadership roles in the areas of Customer Service, Product...
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William Bleuel, PhD
Professor
Pepperdine University
Dr. William Bleuel's expertise lies in the quantitative aspects of business. He specializes in the measurement and analysis of business operations, call center operations, customer satisfaction, customer loyalty and customer retention. He acts as an expert witness in the area of intellectual property. Bleuel has held senior positions in...
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Global Learning Officer
UBS
<p>Michelle Blieberg is currently Global Learning Officer for UBS Investment Bank. Michelle leads a team of 80 learning professional and has initiated unique talent development programs and introduced experiential learning across all levels of the organization.&nbsp; Offerings range from graduate hire programs through to senior...
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Managing Director
CJP Communications
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Jeanne Bliss
CEO
CustomerBliss
Jeanne Bliss is not an evangelist or observer of companies. She’s been inside them for twenty-five years, arm wrestling them on behalf of their customers! As “Chief Customer Zealot” for five large U.S. market leaders, Bliss has fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating...
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Jeanne Bliss
Founder and Principal
Customer Bliss
Jeanne Bliss is not an evangelist or observer of companies. She’s been inside them for twenty-five years, arm wrestling them on behalf of their customers! As “Chief Customer Zealot” for five large U.S. market leaders, Bliss has fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating...
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Anton Blokland
VP GBS Finance
Arla Foods
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Bend Research
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Godfrey Bloom
Mr Bloom is a Financial Economist by profession, and represents Yorkshire and North Lincolnshire in the European Parliament. He holds the Territorial Decoration and bar and is a member of the Royal College of Defence Studies (Strategy). He is the Defence spokesman for the UK Independence Party. Mr Bloom is also an advance post graduate of the...
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Bill Bloom
Executive Vice President
Global Client Services, EXL Service
Bill Bloom leads all client-facing functions including sales and marketing and client management across all the business lines. Bill is also responsible for ensuring growth of company’s overall business through organic means, creating a culture of business development and providing executive leadership for EXL’s corporate strategy....
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Toby Bloomberg
Founder
Bloomberg Marketing
Toby Bloomberg grew-up in the marketing research business because her father had a data collection company. The Boston native was hooked on the potential of the Internet starting in 1997, and her imagination soared with thoughts on how this media could create old-fashioned, corner-grocer-store relationships and real-time customer service in a...
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Mark Bloomfield
CEO
Polyplus-transfection
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John Blowers
Senior Manager, HR Services and Solutions
GLOBALFOUNDRIES
John Blowers is the Senior Manager, HR Services and Solutions for GLOBALFOUNDRIES. He has 16 years of HRIS experience in the banking, healthcare and energy industries. Prior to GLOBALFOUNDRIES, his role was with the GE Infrastructure family of businesses and included centralized, intelligent data management, “active” self-service...
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Dale Blue
Principal Consultant for Data Management Services
Landmark Software and Services
Dale has over 22 years of industry experience specializing in E&P information systems. He has worked on a wide range of projects including seismic and well data management, data archiving, software product management, and information solutions consulting. Dale has implemented enterprise-wide information management solutions for major...
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Adam Bluemner
Adam Bluemner is a Project Specialist Manager at Find Accounting Software. He and his colleagues have been helping businesses like yours find top field service software options since 1996.
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Jon Blum
Former Director Customer Service
Best Buy
Jon Blum has 16 years of experience in a contact center background in the Fortune 500 arena (Best Buy, American Express Financial Advisors, Carlson Wagonlit Travel, State Farm Insurance, US Bank) resulting in key leadership responsibilities anchored in sales growth, channel marketing and strategic design, operational effectiveness and systems...
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Jason Blumenauer
Director of Global Security
Cardinal Health
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Novartis
Novartis
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SSON Advisory Board
Shared Services and Outsourcing Network
SSON's Advisory Board is made up of leading practitioners from across the globe who guide and direct our editorial content to benefit our members.
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Michael Bobeck
Brigadier General
Army National Guard
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Warren Bobrow, Ph.D.
Warren Bobrow, Ph.D. specializes in employee selection, manager assessment, structured interviews, and opinion surveys. Dr. Bobrow has worked in a diverse range of industries, including customer contact centers, finance, health care, petroleum, retail, distribution, telecommunications, utilities, apparel manufacturing and the public...
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Wally Bock
Three Star Leadership
For more than a quarter century, Wally Bock has helped supervisors do a better job. Hundreds of new supervisors have taken his programs directly. Hundreds more were trained with materials he prepared. Other bought his books and training packages for themselves. Bock's initial research identified supervisors who were rated excellent by three...
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Global Director of Professional Development
Howrey LLP
<p>Heather Bock, Ph.D. is the Chief Professional Development Officer for Howrey LLP and oversees associate and partner training and development. She facilitates learning and development initiatives across the firm and is responsible for enhancing the people development tools and processes.&nbsp; Prior to joining Howrey, she designed...
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Kerry Bodine
Author and Consultant
Kerry Bodine & Co.
Kerry Bodine is author and consultant at Kerry Bodine & Co. Her book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences—and how their organisations must change in order to deliver them. In 2014, she founded Kerry Bodine...
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John Bogema
Ford Motor Company
Ford Motor Company
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David Boggs
Managing Director
Energy Martime Associates
Prior to his role at Energy Maritime Associates, David was with Tanker Pacific since 2000, where he took on various roles, including General Manager – Commercial where he was responsible for commercial and contractual matters for a fleet of 11 F(P)SOs. David also has experience on managing disputes which arise in project developments, and...
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Ted Boggs
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James Bogle
President
JIT Consulting
James Bogle is a management consultant, call center application outsourcing consultant with a passion for helping transform small to medium businesses through coaching business executives become better leaders who make better decisions and achieve better results.    
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James Bogle
President
JIT Consulting
James Bogle is a management consultant, call center application outsourcing consultant with a passion for helping transform small to medium businesses through coaching business executives become better leaders who make better decisions and achieve better results.    
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Bjarte Bogsnes
Statoil
Statoil
Bjarte Bogsnes is Vice President of Performance Management Development at Statoil and author of "Implementing Beyond Budgeting: Unlocking the Performance Potential".
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Brian Bohan
Vice President, Worldwide Consulting
Vitria Technology
Brian Bohan is the Vice President of Worldwide Consulting at Vitria Technology.  After earning his MBA from the Haas School of Business at the University of California, Berkeley, Brian has helped organizations achieve sustainable continuous improvement for over 10 years. He has worked in both seed-stage and growth companies managing the...
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Robert Bohne
VP and General Manager
Cold Chain Technologies
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Steven Boller
Steven Boller is a musical marketer who loves to learn. He manage the Bottom-Line Performance Lessons on Learning blog and Knowledge Guru Learning Game Design blog.
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State Department
State Department
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Steven Bonacorsi
Steven Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Certified Lean Six Sigma Master Black Belt instructor and coach. Steven Bonacorsi has trained hundreds of Master Black Belts, Black Belts, Green Belts, and Project Sponsors and Executive Leaders in Lean Six Sigma DMAIC and Design for Lean Six Sigma...
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Sallyanne Bond
Optimal Energy Solutions
20 years experience Project Management and has been involved in the design and construction of prominent Australian wineries, commercial and high spec residential homes. Specific expertise in sustainable building designs and currently providing energy solutions to industry and passionate about achieving a sustainable built environment.
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USMC
USMC
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Kiron D. Bondale
Kiron D. Bondale, PMP is the Director, Corporate Project Management Office for Agricorp.   Kiron has worked for over thirteen years in the project management domain with a focus on technology and change management.  He has setup and managed Project Management Offices and has provided Project Portfolio Management (PPM) and...
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Antoine Bonello
Betfair
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R. Scott Bonney
Enterprise Master Black Belt
Office of the Secretary of the United States Army
R. Scott Bonney is an enterprise master black belt at the Office of the Secretary of the United States Army, within its Office of Business Transformation. Mr. Bonney has held this position since November 2010. Prior to that, he served as a master black belt for the United States Department of Defense. He also has worked in private-sector master...
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Director International Consulting Services
Epiq Systems
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Peter Boogaard
Mr. Boogaard has over 25 years of experience in the field of laboratory automation and informatics since the introduction of commercial laboratory information management systems (LIMS). Peter founded Industrial Lab Automation to fulfil the growing need in the laboratory Informatics industry to provide independent and quality information to...
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Mark Bookatz
Director of Modelling Technologies: Australia
Cyest Corporation
 Mark has over 20 years’ experience in applying technology based solutions to solve business problems in a variety of industries and disciplines.  Prior to starting the Cyest office in Australia, Mark was one of the founders and led the Australasian arm of a global leader of Governance, Risk and Compliance solutions –...
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Head of Human Resources
One Point
As the head of human resources, Melanie Boone develops and administers human resources policies, programs and practices nationwide. Boone has over 10 years of human resource administration and management experience. Prior to joining OnePoint Patient Care, Boone was the Corporate Human Resource Manager at Applus Technologies Inc, a global leader in...
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Bob Booth
Head of BPO Procurement
CapGemini
Bob Booth is the head of Capgemini BPO Procurement practice for Europe, Middle East and Africa (EMEA). His primary responsibilities are for Procurement Outsourcing sales and delivery in EMEA and for Procurement Outsourcing product development globally. In addition Bob is responsible for supplier management for BPO’s own IT suppliers...
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Geoff Booth
MD
Freedom Consulting
Geoff Booth FCIPD ACIB, MD of Freedom Consulting, has over 25 years of managing teams and operations and over 10 years in senior/executive positions, latterly holding executive HR roles in LloydsTSB. He is an experienced coach and has been a Princes Trust mentor. He is a member of Institute of Directors, and Chair of the Shared...
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Gary Booth
Head of People Services
The Co-operative Group
  Gary Booth is Head of People Services for The Co-operative. Prior to this he has held various roles in both the private, public and retail sectors within HR Shared Services - Andersens; DWP and Marks & Spencer. He has extensive knowledge in both operational and strategic elements of HR shared services, HR operations and e-HR,...
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Jim Boots
Principal
Global Process Innovation
Jim Boots is an "expert practitioner" in process management, having developed and implemented Chevron's Business Process Management foundation. He is also author of a new book, “BPM Boots on the Ground: How to Implement Strategic Business Process Management”, which details lessons learned from 30 years at Chevron.
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Mary Ann Bopp
Manager of HR
IBM
As a manager in Human Resources in IBM, Mary Ann Bopp blends 21 years of corporate education, training, performance consulting and project management experience and 10 years of management accounting experience to achieve business success. Bopp, a member of the IBM Center for Learning and Development team, leads career development for IBM. She is...
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Manager, Career Development
IBM Corporation
<p>As a manager in Human Resources in IBM, Mary Ann Bopp blends twenty years of corporate education, training, performance consulting and project management experience and ten years of management ac-counting experience to achieve business success.</p> <p>Ms. Bopp, a member of the IBM Center for Learning and Development team, has...
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Christian Borel
Director Sales & Operations Planning Process
Merck Serono
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Dr James Bosbotinis
Dr James Bosbotinis is a UK-based analyst specialising in military and strategic developments. He has recently completed his PhD at King’s College London examining the debate concerning Britain’s future aircraft carrier programme and British maritime strategy. His research focuses on British strategy, military and strategic trends,...
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Jonas Boström
Computational Chemist
AstraZeneca
Jonas Boström is a drug hunter, more specifically a computational medicinal chemist, working at AstraZeneca, Mölndal, Sweden. Jonas has gained knowledge of most aspects of preclinical drug discovery from his 15 years in the pharmaceutical industry. Among other things, this has resulted in 15 patent specifications, including 10...
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Former Vice President - Record Retention
GE Financial Assurance
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Sean Bottomley
Director
EY
Sean Bottomley is a Director at EY. He advises both trustees and sponsors on the actuarial and investment strategy challenges faced by UK pension schemes, aligning trustees and sponsors round funding and investment solutions. Sean has more than 20 years’ experience in the pensions industry and acts as Scheme Actuary to a number of...
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Ian Bottomley
Group Leader – Mechanical Integrity
Frazer-Nash Consultancy
Ian leads the Dorking based Mechanical Integrity group. Having worked for engineering consultancies for than 14 years he is recognised as an expert with broad knowledge and experience using classical hand calculations, implicit and explicit finite element analysis techniques and a wide range of assessment codes to provide robust...
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Sylviane Boucharens
Section Head, Molecular Pharmacology Department
MSD, Newhouse, Scotland
Dr. Sylviane Boucharens is currently a Section Head in the Molecular Pharmacology Department at MSD, Newhouse, Scotland.   Dr Boucharens attained her PhD in Cellular and Molecular Biology from the University of Grenoble, France in 1991. Followed by post-doctoral positions at the INSERM U366 Laboratory, Grenoble, France and the Wellcome...
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Professor
USC, Marshall School of Business
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Senior Consultant
FreshBlood Health Market Consultants
Paula Boultbee is a multi-disciplined specialist and Senior Consultant with FreshBlood. Paula’s extensive skillset spans global commercialization planning, pre-launch preparation, major launch initiatives for first-in-class agents, and patient advocacy. 
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André Bourgouin
Previously Vice-President of Corporate Intellectual Property
Ipsen Pharma
André Bourgouin was previously the Vice-President of Corporate Intellectual Property of Ipsen Pharma which he joined in 1996. He began his career in the Patent Department of Roussel Uclaf and then joined Pasteur Merieux Connaught (now Sanofi Pasteur) where he held the position of Director, Corporate Intellectual Property. André...
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West Virginia University
West Virginia University
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Tristan Boutros
Senior Vice President, Technology & Business Process (Chief Transformation Officer)
Warner Music Group
Tristan Boutros is currently Senior Vice President & Chief Transformation Officer for one of the world's largest media and entertainment firms located in New York City where he oversees Program Management, Process Improvement, Strategic Sourcing & Vendor Management, Product Management and Enterprise Architecture. He holds over 10...
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Michele Boutwell
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Adam Bowden
President
WizEgy Consulting and Training
Adam Bowden, BA, BSc (Hons), President of WizEgy Consulting and Training, isn’t your typical Six Sigma or Lean consultant. He focuses on teaching and coaching people on how to “fish for themselves.” He’s thrown away his cookie cutter and, instead, hears his clients, then provides consulting and custom training to expedite...
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Gavin Bowden-Hall
Gavin Bowden-Hall has provided advice, guidance and leadership to the public and private sector on sourcing, procurement and supplier management for nearly 20 years. He is a specialist in all aspects of procurement including sourcing strategies, complex procurements, supply chains and procurement transformations. As Chairman of Intellect’s...
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Mark Bowler
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David Bowles
Author
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Matthew Bowman
Global Vice President
Teleperformance
Matthew Bowman, MBA is a global business executive, blogger and speaker.  A native of Silicon Valley, he's been spotlighted in BusinessWeek Magazine and was given the SAMY Award recognizing him among the top 20 best sales and marketing executives in the state. He's spoken at events like DreamForce, Customer Experience Summit...
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CB Bowman,
CB Bowman, MBA, CMC, BCC, MCEC. CEO, Association of Corporate Executive Coaches http://www.acec-website.org CEO, Executive Leadership, LLC http://www.exec-leadershipllc.com CB Bowman has written articles for Dow Jones’s “National Business Employment Weekly,” “Essence Magazine”, and has been interviewed by...
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Mark Bownas
Deputy Senior Partner
KPMG in Hungary
Mark Bownas is a UK national who has spent most of his professional career in Hungary.  After qualifying as a chartered accountant with KPMG in England, he joined the fledgling practice in Budapest in 1991.  A partner since 1 January 1996, Mark has advised a wide variety of international investors in Hungary.  During the hi-tech...
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Geoffrey Boyce
Executive Director
In Sight Telepsychiatry
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Ethicon Endo-Surgery Inc.
Johnson & Johnson
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Knowledge Sharing Team Leader
Shell
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Dawn Boyer
MonsterClean
Dawn Boyer is a Small Business Human Resources Career Consultant, and LinkedIn Social Media Coach. Boyer is also a doctoral student at Old Dominion University in the Darden College of Education, working on her PhD in Occupational Studies and Technology), as well as working as a (Doctoral) Graduate Teaching Assistant teaching computer...
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Senior Manager, Commercial Quality Assurance
Millennium: The Takeda Oncology Company
Education: Degree in Microbiology from the University of Massachusetts Mike Boyson is a Quality and Supply Chain professional, specializing in commercial supply for global products at Millennium: The Takeda Oncology Company. Recognizing emerging trends in GDP, identifying greater challenges that more complex products have brought to the...
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Michelle Braaten
Director of Recruitment
Royal Bank of Canada
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Michael W Brabandt
3-Dimensional Services Group
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Steve Brabbs
Staff Engineer
DuPont de Nemours
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University of Bath, UK
University of Bath, UK
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Ben Bracke
PerkinElmer
With 20 years of experience in the Chem- and Bioinformatics space, Ben is currently the Executive Director Product Marketing for the Enterprise R&D business line at PerkinElmer.  Ben obtained his Ph.D. and M.Sc. from The University of Antwerp, focusing on quantum chemistry and high angle x-ray diffraction for studying electron densities...
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Stephen Bradford
Chief Executive Officer
Port of Melbourne Corporation
Stephen Bradford was appointed Chief Executive Officer of the Port of Melbourne Corporation in January 2004, providing leadership for the strategic management of Australia’s largest container and general cargo port. With an extensive background in the wider logistics industry, Stephen previously served as Managing Director Transport of...
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David Bradford
David Bradford, “The Bottlecap Kid,” is Executive Chairman and former CEO of HireVue, former CEO of Fusion-io, and a member of the Utah Technology Council Hall of Fame. David is known for accelerating the growth and performance of game-changing organizations by utilizing his “UP Principles” which he outlines in his new...
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Jamie Bradford
Lead Logistics Manager
SKM
As SKM’s Lead Logistics Manager, Jamie Bradford observed bottlenecks in processes caused by the lack of coordination and collaboration between governmental agencies and industry service providers in relation to the logistics task, particularly with regard to mine expansions and developments in the Pilbara region of Western Australia....
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Christopher Bradley
Christopher Bradley is in his final year of studying Politics and International Relations after which he plans on taking a taught Masters in International Affairs. His dissertation topic is based around European Union enlargement and the European Neighbourhood Policy. He takes a special interest in Global Governance. His blog may be found...
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Director
NIHR Biomedical Research Centre
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David Bradshaw
Head of Sales
ING Direct
David Bradshaw is Vice President (Head) of Sales and Service, overseeing the Regional Cafes across Canada and the Lending/Savings Call Centers at ING DIRECT Canada. From 2007-2008, Bradshaw served as Vice President, Service Delivery at Echo Marketing Solutions where he was responsible for leading the Contact Center, Client Services and Sales...
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Carey Bradshaw
Carey Bradshaw is the Corporate Manager of Learning and Development at CBRE, one of Fortune World's Most Admired Companies, 2011.  
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Andrew Bradshaw
Public Relations Account Director
Fifth Ring
Andrew Bradshaw is an energy specialist and PR account director for Fifth Ring Integrated Corporate Communications. He has spent more than a decade working with companies in all sectors of the global oil and gas industry and previously worked for 15 years as a journalist.
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Chris Bradshaw
Business Development Specialist
Intergraph CADWorx and Analysis Solutions
Chris Bradshaw is a Business Development Specialist for Intergraph CADWorx & Analysis solutions in Europe, and is responsible for the development of existing accounts and for generating new business.  He has worked with CADWorx, and the analysis solutions – CAESAR II and PV Elite - since 2004, and was previously an Application...
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Dr Steven Bradshaw
Managing Director
Valid Insight
Steve Bradshaw leads the life sciences consultancy firm, Valid Insight. He is an experienced leader with expertise gained from a career spanning market access consultancy and healthcare roles.Steve has comprehensive experience and knowledge of market access and pricing dynamics and of healthcare systems and pharmaceutical policy affairs across...
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George Bradt
Managing Director
PrimeGenesis
George Bradt has a unique perspective on transformational leadership based on his combined senior line management and consulting experience. He progressed through sales, marketing and general management roles, literally around the world, at companies including Unilever, Procter & Gamble, Coca-Cola, and J.D. Power’s Power Information...
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Gary Bragar
Director
Nelson Hall's HR Outsourcing Program
Gary Bragar joined NelsonHall in April 2007 after gaining extensive HR management experience at AT&T. He covers all HRO disciplines and has published numerous market analysis studies including Recruitment Process Outsourcing (RPO) Learning BPO, Payroll BPO, Mid-market HRO and Multi-process HRO.   In his last job assignment at AT&...
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IQPC
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Jacqueline Bran
Global Director, Alliance Contracting
IQPC
Jacqueline is the Global Head of Alliance Contracting for IQPC. She has been working in Alliance Contracting for over 5 years and heads up our research and contact arm for this part of the business. This constitutes the coordination of our two annual events, the management of Alliance IQ and also the regular consultation with the IQPC alliance...
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Jacquie Bran
Editor
Alliance Contracting IQ
Jacqueline is the Global Head of Alliance Contracting for IQPC. She has been working in Alliance Contracting for over 5 years and heads up our research and contact arm for this part of the business. This constitutes the coordination of our two annual events, the management of Alliance IQ and also the regular consultation with the IQPC alliance...
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Michael Brandi
VP Technology Solutions
CGS
Michael Brandi is a technology solutions expert at CGS. www.cgsinc.com/en/technology-outsourcing
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Barry Brandman
President
Danbee Investigations
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Staff Writer
Army Times
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David Braun
David Braun is the Founder & CEO of Capstone Strategic, a management consulting firm specializing in corporate growth strategies, and author of the new book, Successful Acquisitions: A Proven Plan for Stategic Growth. David has over 20 years' experience formulating growth strategies in a wide range of manufacturing and service industries...
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Giles Breault
Former: Global Head Productivity and Business Services
Former: Novartis Pharmaceutical
Giles Breault took on the executive role at Novartis Pharmaceutical established to drive end-to-end productivity on internal spend and increase performance across all functional areas including, Marketing, Finance, Human Resources, and IT, ensuring that productivity gains were fully captured, and sustainable. As part of his role he developed an...
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René Brecht
VP Process Science and Manufacturing
ProBioGen
Dr René Brecht joined ProBioGen in 2002 and is Vice President of Process Science and Manufacturing. René Brecht is responsible for both process development for recombinant proteins, antibodies and fusion proteins, up to GMP manufacturing of clinical materials. Prior to joining ProBioGen, he held a position as Research Scientist at...
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Tony Breen
Head of Shared Services
PepsiCo Asia, Middle East & North Africa (AMENA)
Tony Breen is an award winning Executive with a strong and outcome-based track record across an International Captive and Business Process Out-Sourcing operating model. He is an experienced Financial executive in all aspects of Accounting, Business Finance, Tax and Functional Management. He has held senior positions with leading Global MNCs,...
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Susanne Bremer-Hoffmann
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Mike Brennan
Consultant
Knowledge Infusion
Mike Brennan works closely with customers to help them design their learning and performance strategies, reengineer learning processes and evaluate content and software solutions. Brennan joined Knowledge Infusion in June 2006, bringing a wealth of experience, deep knowledge of the learning and development market, and broad perspective on HR and...
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UK Biocentre
UK Biocentre
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Jackson Hewitt
Jackson Hewitt
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Director, Operations, Textron University
Textron Inc.
<p>Nancy is responsible for the development of Textron's enterprise learning strategy.&nbsp; She also oversees the design, development and delivery of Textron University programs, leadiing a team of internal and external experts and resources to ensure enterprise programs are successfully delivered to our employees across the world...
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Mark Bretton
VP & Head BPO UK & Europe
Tata Consultancy Services (TCS)
  Mark Bretton is currently VP & Head of Business Process Outsourcing UK and Europe for Tata Consultancy Services and is a member of the extended global executive responsible for developing TCS BPO business. Mark is also a key member of the TCS European leadership team. He has been with TCS since November 2005. Prior to this Mark...
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Rick Breunesse
TASS International
TASS International
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  Jim Franke is one of the pioneers of offshore Business Process Outsourcing (BPO). In 2000, Franke founded eTelecare Global Solutions, one of the first offshore call center companies in the world. As president of eTelecare, he oversaw the company’s growth to over 10,000 professionals and  $200M in revenues in seven years,...
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Donna Heckler and Brian Till
Authors
Creating Brands People Love
Dr. Brian D. Till is the Steber Professor of Marketing and Chair of the Marketing Department at Saint Louis University. He holds a B.S. in Advertising and an M.B.A. from the University of Texas at Austin. His Ph.D. is from the University of South Carolina. At Saint Louis University, Till teaches primarily marketing strategy and advertising courses...
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NASA
NASA
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Executive Director, Biological Sample Management
Merck
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Alain Bridoux
CFO
Sandvik
  Born and raised in France Alain Bridoux has an MBA from ESSEC and a Law degree from the Sorbonne. He spent the major part of his business life working outside of France for Multinationals in Europe before relocating to China. Employers include Alcatel, Sonoco, Ashland and Sandvik. Expertise includes most facets of F&A in...
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IQPC
IQPC
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Julie Brignac
Principal
Vantage Partners
Julie Brignac is a Principal at Vantage Partners, and a member of the firm’s sourcing and supply chain management practice.  She has worked as a transformational leader in globally matrixed organizations, with over 20 years of strategic and operational experience in supply chain management, international outsourcing, sales and...
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Tom Briscoe
Dako
Dako
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Director, Corporate and Government Markets
Rosetta Stone Inc.
<p>As the director of corporate and government markets for Rosetta Stone, Inc., Chris Britton extends the brand&rsquo;s message of global language learning to corporate, military, and civilian government clients. Since joining Rosetta Stone in 2007, Britton has leveraged his business acumen and experience in support of consistent growth...
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Evert Broekers
SAP Business Development Manager
OpenText
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Chris Brogan
Author
Trust Agents
Chris Brogan is President of New Marketing Labs, a new media marketing agency and home of the Inbound Marketing Summit conferences and Inbound Marketing Bootcamp educational events. He works with large and mid-sized companies to improve online business communications like marketing and PR through the use of social software, community platforms...
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Karin Broman
Sentient
Sentient
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Robert Bronstein
Director - Clinical Supply Operations
MacroGenics
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Andrew Brookes
Aerospace Analyst
International Institute for Strategic Studies
After graduating from Leeds University, Andrew Brookes completed RAF pilot training in 1968. Following recce and strike tours on 543, 85, 100, 35 and 101 Squadrons, during which he logged 3,500 flying hours, he joined the tri-service policy and plans staff of Commander British Forces, Hong Kong. After serving on the HQ Strike Command Plans staff...
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Art Brooks
Art Brooks is vice president of business development for BeneTrac, a Paychex company and provider of powerful, web-based electronic enrollment and employee benefits administration software.  He has been with the company since its inception in 1999.  Known as a pioneer in the electronic enrollment and benefits management arena, Mr....
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Xerox
Xerox
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Alan Broome
Chairman
Hedweld Group of Companies
Alan Broome AM (I.Eng; F.AusIMM; FAICD; FICME; MInstD (NZ)) is a metallurgist with over 40 years experience in mining and metals. A well known figure in the Australian mining industry, Alan has extensive Board experience, both as a Director and Chairman of a number of liited and unlisted mining and mining technology companies. Alan has been...
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Business Lead EudraVigilance and International Standardisation in Pharmacovigilance
European Medicines Agency (EMA)
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Mark Brousseau
Vice President
IAPP-TAWPI
Mark Brousseau is vice president of IAPP-TAWPI, and a noted marketer, analyst, speaker, and writer, with more than 17 years of experience advising leading providers of payments and document automation solutions.   Through his full-service marketing, PR and business development firm, Brousseau has advised many top payments and document...
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Tim Brown
Vice President, Solution Design
ICG Commerce
As Vice President of Solution Design, Tim Brown is responsible for developing procurement outsourcing solutions.  In this role, Tim helps clients develop solutions that drive significant cost reductions and greater control over their non-core spending resulting in hundreds of millions in savings.  Before assuming his current role, Tim...
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Stephen Brown
Previously Chief Technology Officer
Vivalis
Stephen Brown was previously CTO and co-manager of CMO activities for Vivalis, based in Nantes, Western France. He has worked in the biopharmaceutical industry for 31 years. Prior to Vivalis, Dr Brown was Director, Biological Process Development for Merial and before that, responsible for the Gene Vector Manufacturing site at Transgène, France....
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Wyeth
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Phil Brown
Business Excellence Manager
Pattonair
Phil Brown is Business Excellence Manager at Pattonair Derby Ltd, with over twenty years experience in a variety of roles focused on Quality, Business Improvement and Business Excellence. Brown has worked across virtually all types of business units including Purchasing, Design & Development, Manufacturing, Works Management...
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Simon Brown
Leading Shared Services Management Consultant
Simon Brown Associates
Simon Brownhas over 25 years senior international experience in HR Management. He specialises in: Business Transformation and Change management HR Transformation including Shared Services design, delivery and deployment Talent Acquisition and Talent Management  He has worked with a range of global organisations including...
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Richard Brown
Program Leader, Capgemini’s BIM Global Service Line
Capgemini
Richard is currently program leader for Capgemini’s Business Information Management (BIM) Global Service Line which operates in 25 countries with over 7000 consultants. Prior to joining Capgemini Richard was Head of Business Intelligence & Technology at SAP UK. With a masters in engineering, his early career was in supply chain...
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NATIONAL FINANCE CENTER (NFC)
NATIONAL FINANCE CENTER (NFC)
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Assistant Professor of Health Policy and Clinical Practice
Dartmouth Institute
Dr. Brown is a health services researcher at The Dartmouth Institute for Health Policy and Clinical Practice in Lebanon, NH.  He has received over $4 million dollars in NIH and AHRQ extramural research funding in health services research and has published over 85 peer-reviewed articles in journals such as the New England Journal of Medicine...
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Dave Brown
BPO Sales Leader
HP Enterprise Services, EMEA
    Dave Brown joined HP Enterprise Services in May 2011 and is currently the BPO EMEA sales leader responsible for developing the client base for HPs broad portfolio of BPO services. Previously with Accenture, Dave has more than 15 years’ experience in business process services including procurement, finance and...
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Jeff Brown
Senior Vice President, Regional Operations Leader
XL Catlin
Jeff is responsible for the following operations functions for the Americas Region - Underwriting Support (Underwriting Assistants, Technical Experts, Technical Specialists, Technical Assistants,) for 13 underwriting businesses, Operations Analytics, Global Quality Control, Premium Accounting, Incoming business, Premium Audit, Claims TPA data...
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Keith Brown
CIO
Alliance Health
As CIO of Alliance Health, Keith leads the team responsible for all information technology and technical development services. He is an experienced IT leader skilled in the design, development and operations of enterprise services including ERP, CRM, Business Intelligence, Analytics, Web Services and Content Management with a focus on Healthcare...
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Robert H. Brown
AVP, Center for the Future of Work
Cognizant
Robert H. Brown is the global head of Cognizant's cFOW market strategy and outreach for Business Process Services. He is specifically focused on Cognizant BPS thought leadership, brand development, and solutions orchestration, as well as collaboration with Cognizant's senior executive clients and prospects. Prior to joining the company,...
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Alan Brown
Sales Manager World-Wide
BPM Synergy
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Training Manager
Zappos.com
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Doug Brown
Managing Director
Copeland
Doug is the Managing Director of Copeland, Vancouver Island's oldest and most renowned ad agency. During his career, he has worked as a Creative Director for JWT, Lintas and McCann in such diverse places as Hong Kong, Singapore, Sri Lanka and Vancouver.
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Lisa Brown Morton
Lisa Brown-Morton is the President and CEO of Nonprofit HR. Under her direction, Nonprofit HR has served some of the most prominent organizations in the country, including Amnesty International, Independent Sector and NeighborWorks America. With more than two decades of human resource management experience working with nonprofits and for-profit...
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Jeff Browne
Ph.D
Catalent Pharma Solutions
After receiving his Ph.D. in Industrial & Physical Pharmacy from Purdue University in 1979, Jeff spent the first 11 years of his career working for The Upjohn Co. in Kalamazoo, MI.  While at Upjohn, he held various positions in Pharmaceutical Manufacturing & Technical Services and Drug Delivery R&D, with a focus on topical,...
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Andrew Browne
Senior IP Counsel
Shell
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Steve Brubaker
SVP Communications
InfoCision Management
As Senior Vice President of Corporate Affairs, Steve Brubaker builds relationships with business leaders, government officials and the public to promote InfoCision and the call center industry. Brubaker began his career with InfoCision in 1985 as a part-time Communicator while attending the University of Akron. He rose through the ranks and now...
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Rien Bruinzeel
Green Harbour Advisory
Rein Bruinzeel, a logistics practitioner in the pharma industry for 20 years, explains a step by step thought process how to choose the right packaging and the right forwarding partner for your perishable pharmaceutical. Many risks exist, many factors to consider. Mr Bruinzeel shares his wealth of experience, sharing also how to mitigate the...
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Manager Worldwide Strategy and Business Operations, Business Process Outsourcing
Hewlett-Packard Company (HP)
Kathleen Brumme is a Manager for the BPO Strategy and Operations Organization, where she is a member of the founding HP BPO strategy team and has been instrumental in building out HP's Eastern European BPO capabilities. She has extensive experience helping global organizations define their strategies and optimize their operations. Prior to...
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Shawn Bryant
Director, Strategic Operations – Global Business Services
American Express
Shawn Bryantis a career professional, bringing years of progressively more responsible leadership experience to every endeavor.  His professional career includes financial analyst, senior finance manager, director, and vice-president roles with Ford, Dell, Select Comfort, and Fingerhut.  Currently, Shawn is the Director of Global...
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John W. Moran & Brynn Riley
John W. Moran, MBA, Ph.D., CMC, CMQ/OE, and CQIA, is a Senior Quality Advisor to the Public Health Foundation and a Senior Fellow at the University of Minnesota, School of Public Health in the Division of Health Policy and Management. A member of the Advisory Board of Choose to Be Healthy Coalition for York County, Maine, 2011 – present. A...
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Thomas Brückner
Head of Pharmaceutical Affairs/CAM/ Medical Devices
German Pharmaceutical Industry Association
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Irving Buchen, Ph.D
Associate Vice President
IMPAC University
Dr. Irving H. Buchen secured his Ph. D. is from Johns Hopkins and has been a professor and an academic administrator at Cal State, University of Wisconsin, and Penn State. He is currently a member of the doctoral business faculty of Capella University and associate vice president for IMPAC University. He also has served as a management...
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Vincent Buchert
EnBW
EnBW
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Frank Buckel
Bayer Material Sciences
Bayer Material Sciences
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Managing Director
HIMSS Analytics Europe
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Paul Buhler
Chief Scientist
Modus21
Dr. Paul Buhler is the Chief Scientist at Modus21 where he is responsible for aligning corporate strategy with emerging trends in business architecture and process execution frameworks. Dr. Buhler has played an instrumental role in the development and evolution of Modus21’s methodology, as he has helped guide the organization on a path of...
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Lead Corrosion Specialist Offshore Design
Dong
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Jonathan Bumgarner
Partner - Labor and Employment Law
Hall, Render, Killian, Heath & Lyman
Jon Bumgarner is a partner in the labor and employment law section at the law firm of Hall, Render, Killian, Heath & Lyman. He graduated with honors from Wabash College and Indiana University Robert H. McKinney School of Law, where he was the 2000 recipient of the Labor Law Award for outstanding academic achievement. Jon is a member of the...
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U.S. Cyber Consequences Unit
U.S. Cyber Consequences Unit
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Michael Bungay Stanier
Senior Partner & Founder
Box of Crayons
Michael Bungay Stanier is the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work. Michael's programs give managers and leaders practical coaching skills that stick. Michael Bungay Stanier's book Do More Great Work was an Amazon.com best-seller, with original contributions...
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Frank Bunge
Director of After-Sales Services in Europe
Axeda
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John Bunn
Manager Technical Sales & Support
kubit USA
John works in technical sales and support for kubit USA, located in Houston, Texas. John has spent more than 12 years programming and utilizing AutoCAD and Autodesk products, primarily for use within the oil & gas industry. John now spends much of his time performing training sessions and demonstrations for creating deliverables from point...
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Paul Burani
Partner
Web Liquid Group
Paul Burani began his career in market research, managing Kraft and Nestle accounts for New York-based NPD Group. After participating in the Copenhagen Business School's Innovation and Business Development program in 2004, he began his consulting career with a focus on digital media. In 2006, he guided a Super Bowl-themed YouTube channel into...
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Kit Burden is Head of Technology Sourcing and Commercial Group at DLA Piper, one of the world's largest providers of legal services. He specialises in the areas of outsourcing and complex technology transactions, advising both users and suppliers of IT, and outsourcing services and in relation to all aspects of the procurement...
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Douglas Burdett
Douglas Burdett is the author of Fire Support, a marketing blog for defense contractors. A VMI grad and former U.S. Army field artillery officer and Madison Avenue ad man, in 2001 he founded Artillery, a marketing agency.
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Eliot Burdett
CEO
Peak Sales Recruiting
Eliot Burdett is the Co-Founder and CEO of Peak Sales Recruiting, a leading B2B sales recruiting company launched in 2006. The company leads the industry, working with a wide-range of clients including P&G, Gartner, Deloitte, Merck, Western Union. Prior to Peak, Eliot spent more than 20 years building and leading companies by...
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FAA
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Industrial Products
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Doug Burgess
Senior Vice President
Xerox Corporate Lean Six Sigma
Douglas E. Burgess is Senior Vice President of Xerox’s Corporate Lean Six Sigma Operations. He was appointed to this position in August 2008. Burgess is responsible for the company’s Lean Six Sigma and Design for Lean Six Sigma strategy, deployment, training and business process improvement programs. He champions customer-facing and...
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