Pharma IQ Members


Claire Richardson

Claire Richardson has 15 years of contact centre and back office operations experience, having started in the industry as a Customer Support Consultant for TCS Management, providing helpdesk support throughout EMEA for workforce management related queries. Her role evolved into providing training and consultancy, particularly in the DACH and Benelux regions as well as UK and South Africa. For the past 12 years, Claire has been providing business consultancy advice within the sales cycle on workforce management opportunities in contact centres and back office operations, helping to scope out solutions for very large customers with between 10,000 and 20,000 agents.Her product knowledge also covers Performance Management, Quality Management, eLearning and Speech Analytics. With her extensive ability to speak European languages, her focus has been on developing Workforce Optimisation throughout mainland Europe.