Mike is an analyst with NelsonHall's Customer Management Services program, with responsibility for market analyses and vendor assessments on customer management services topics, including social media services, use of work-at-home agents (WAHA), and multi-channel service adoption.
Mike's academic qualifications include:
- A BCom in Economics and Econometrics from the University of Johannesburg
- A post graduate Honors in International Trade and Development Economics from the University of Johannesburg.
Phone: +44 (0)1344 393 036