Dann is a Customer Experience leader with a passion for shaping how organizations interact with their customers. For over 10 years, he has led crossfunctional programs and managed internal functions to deliver dramatic improvements in loyalty, satisfaction, revenue, and cost reduction.
Dann is Head of Experience Design & Improvement for the Automobile Association of America’s 2nd largest club, based in Northern California. He uses voice of the customer data and leads cross-functional efforts to improve value propositions and multichannel experiences.
Prior to AAA, Dann was Head of Customer Experience for Sprint’s Prepaid Division. During that time, Dann won Sprint’s “Circle of Excellence” for his outstanding contribution to CE. His division progressed in JD Powers’ survey rankings during that time and achieved #1 in 2010.