Greg Levin, Principal and Founder of OFF CENTER, LLC., is one of the most unique and refreshing voices in the customer care industry. He has been researching, reporting on and satirizing contact centers and customer care since 1994 – first with ICM, a leading consulting and training firm, and now as an independent rabble rouser. Greg is known for his sharp wit, bold opinions and penchant for challenging the status quo; nevertheless, he is still usually allowed back to industry events.
Greg offers a wide range of valuable and compelling resources – all aimed at educating, empowering and entertaining contact center professionals worldwide. Most notable is his popular weekly Off Center blog and his much-anticipated ebook, Full Contact: Contact Center Practices and Strategies that Make an Impact, which is due out later this month (October 2010).
To learn more about Greg and what he brings to the table, go to: www.offcenterinsight.com