Pharma IQ Members


Aparajita Gupta

Aparajita Gupta serves as Vice President, Customer Insights for Firstsource Solutions spearheading their analytics division. Aparajita is a quality professional with over 16 years of extensive experience in customer centric operations. Over the years she has successfully driven business analytics to understand customer behavior, measure customer effort / cost to serve dependencies and research multi-channel interactions focused on improving customer experience and building digital engagement