Jim Franke and Brian Cotter
Jim Franke and
Jim Franke is one of the pioneers of offshore Business Process Outsourcing (BPO). In 2000, Franke founded eTelecare Global Solutions, one of the first offshore call center companies in the world. As president of eTelecare, he oversaw the company’s growth to over 10,000 professionals and $200M in revenues in seven years, culminating in an IPO on the NASDAQ in 2007. Under his leadership, eTelecare became a leading partner for companies such as American Express, AT&T, Ameriprise, and Dell; and developed into one of the most respected and awarded companies in the BPO industry, winning over 40 awards for quality, and making the Inc. Magazine “Inc. 500” list twice. Previously, Franke was a consultant with McKinsey & Company. Franke holds a BA from Duke University and an MBA from Stanford’s Graduate School of Business.
Brian Cotter is the co-founder of PSG Global Solutions, a Recruiting Process Outsourcing (RPO) company with offices in the United States, and operations in the Philippines. PSG Global Solutions is the leading provider of offshore RPO services for the U.S. staffing industry. PSG Global Solutions provides contract and direct hire services in a variety of specialties, including IT, healthcare, administrative/clerical, engineering, accounting/finance, light industrial, and skilled trades. Prior to founding PSG, Cotter was VP of operations for eTelecare Global Solutions and a senior consultant at Bain & Company. He also worked for Bain’s Private Equity Group, advising private equity investors on acquisition candidates in a variety of service industries, including the staffing industry. Cotter holds a BS from Bryant College, where he graduated Magna Cum Laude, and an MBA from The University of Pennsylvania’s Wharton School, where he was a double major in Entrepreneurship and Strategy.
Simpler, faster, less expensive – yet compliant: how the Internet of Things (IoT) shakes up the management of cold chain medicines...Full Article »
In this presentation from TetraScience, focus will be on actionable steps to getting started with digital transformation in the lab and seeing results....Full Article »
Join this session of the SmartLab Global Academy to hear insight from Jan Hauss, Head of R&D LIMS IT Manager and Merck KGaA on the subject of airtight IT security in the lab...Full Article »
Different lab informatics applications (and their acronyms) have multiplied exponentially in the past decade. This webinar discusses the opportunity for technologies to converge together – creating more integrated lab informatics solutions which further streamline workflows and increase efficiencies....Full Article »
This webinar panel will advocate that User Experience (UX) design offers unlocked benefits to the R&D life science industry....Full Article »
In this session, Esko’s Mike Baird reviews best practices gleaned from years of successful deployments in global pharmaceutical companies so you can avoid the pitfalls and reap the benefits....Full Article »
This session will discuss gains in efficiency and data quality that are to be found in drug discovery by capturing data generated by support workflows....Full Article »
This presentation will review key informatics trends for the lab and discuss practical steps toward delivering transformational business value that can drive operational efficiency and transform data into insights....Full Article »
Attendees will learn about a fully-integrated, temperature monitoring solution which provides automated data download, alerting and reporting, enabling greater access to data while reducing the man hours needed to manage the supply chain....Full Article »
Join our data experts from Veeva and Ernst and Young to hear analysis on key findings from recent European survey on customer data and explore customer data best practices to support your digital transformation and better respond to compliance constraints....Full Article »