Steph Platel is an experienced member of the Verint Speech Analytics team. Her role includes training and offering consultancy services for the Verint Customer Analytics Suite, specialising in Speech Analytics, Text Analytics and Customer Feedback. Steph has over 5 years business consultancy experience, particularly within the Public Sector and Telecommunications / IT solutions industry. She has led a variety of large and complex consultancy engagements from the traditional analysis and problem solving, to shaping the sales opportunity and is experienced in developing complex business cases and project delivery programmes. She was previously employed by Verint’s largest partner BT, where she worked alongside Verint identifying significant customer insight.