Kenneth L. Newton
Ken Newton is currently serving as the Director, Service Delivery for the NASA Shared Services Center (March 2012 to Present). As the Director for Service Delivery in an Agency-wide shared services center, Mr. Newton’s duties include: managing more than 100 civil servants as the Senior Executive in the Service Delivery Directorate; and serving as the Operational Manager responsible for effectively and efficiently leading the change efforts involved in transitioning, stabilizing, and continuous service improvements for activities/services in the areas of Financial Management, Human Resources, Procurement, and Information Technology. At the same time, overseeing a contractor support staff of over 450 that provides functional area support and operates a Customer Contact Center and Enterprise Service Desk for Agency Information Technology services that utilizes the latest technology for customer relationship management, automated call distribution, and integrated voice response. Mr. Newton is responsible for interfacing with stakeholders and customers on all matters regarding technical integration and operational performance.
Mr. Newton graduated from the University of Florida in 1989 with a Bachelor of Science Degree in Mechanical Engineering. He joined NASA in September 1989.