Gareth Pritchard has been involved in BPO since 1998 in Europe, India and South Africa. As Managing Director of Lufthansa Process Management GmbH, his company organised the transfer of travel related processes offshore, to India and to South Africa.He established a Lufthansa BPO operation in 1998 in Cape Town (subsequently bought by Teleperformance, one of the world’s largest operators of call centres). As Managing Director of Teleperformance (South Africa) Gareth oversaw the expansion of the call centre to over 600 seats.He joined the BPeSA board in 2008 and took on the role of BPeSA Western Cape CEO in November 2010. He is primarily responsible for engaging with the international community to explain the South African value proposition and to facilitate introductions to leading stakeholders. Gareth is also responsible for creating the right BPO talent pool in the South African market.