Ed is a senior analyst within the Ovum IT Services team. His areas of focus include BPO (especially within the knowledge process outsourcing area), the IT services markets of the Middle East and Africa region, and global delivery models. In addition, he is responsible for maintaining Ovum’s IT Services Contracts Analytics tool. He has written numerous market dynamics reports on specific areas of the IT services market and covers a range of IT outsourcing, consulting and BPO trends, including M&A activity, contract awards, and results analysis. Most recently, Ed has covered growth opportunities in the legal process outsourcing market; alternative global sourcing locations (North Africa); the development of the IT services market in the United Arab Emirates; and trends in knowledge process outsourcing. He produces regular analyses on trends in IT services contract signing activity.