Jane Ann Westpheling
Jane Ann Westpheling is VP Shared Services Growth Markets, IBM Global Process Services.
She is a seasoned executive with 25 years of cumulative experience at Coca-Cola and GE. During that time she covered a broad range of management areas including Operations Management, Change Leadership and Sales/Customer Service.
As General Manager of GErvice Operations, Jane Ann led the creation of a multi disciplined shared service operation that spanned all of GE and the implementation of self-service delivery models.
As the President of Coca-Colad performance metrics, a multi-disciplined leadership team, and expanded service offerings. As part of the companyion programme. Jane Ann implemented new policies and procedures, consolidated operations, and improved service delivery across the operations.
She has led corporate United Way initiatives at Coca-Cola and GE and was an active leader of the GE Womenutiltisation of Coca Cola in November 2010.
She holds a Bachelor of Science in Chemistry (Valparaiso University, Indiana) and has attended several advance leadership development programs at GE and Coca-Cola.