Pharma IQ Members

Sameer
Dhanrajani

Sameer Dhanrajani

As Country Head, Sameer has built the India operations centre of FNF from inception to being the industry benchmark in captive delivery of business and knowledge operations out of India.

Sameer has conceptualized, developed and led many businesses that have redefined how FNF globally develops and leverages knowledge. He has mentored generations of hi-quality leaders and integrated FNFI into corporate, FNF. He developed FNFI into a hub of customer delight and delivery innovation with non-linear model with a profit-center approach; first captive in India to have.

During his ongoing stint with Fidelity National Financial India, following have been milestones for FNF India that stems out of his vision to look beyond boundaries

• Adopting non-linear model with profit center approach

• Business Transformation unit for operational excellence

• Fostering innovative HR practices just apt for title insurance industry

• Business verticals, technology and knowledge services for FNF

• Under his leadership, FNFI was awarded ‘Innovation in HR Practices’ by Asia Pacific HR and Congress in 2010

• In 2011, FNFI was recognized as “Best Employer” and awarded for “Operational Excellence and Quality” at BPO Excellence Awards (Stars of the Industry Awards)

Sameer has exceptional and seasonal thought leadership in the areas of outsourcing and has a holistic approach towards strategic and operational spheres of managing a captive/ third party global delivery centres.

During his 15 plus years of experience as a senior leader, Sameer demonstrated a leadership with finesse as

• Vice President - Analytics CoE at Genpact

• Director, Strategic Initiatives at Alliance Consulting Inc.

• Lead - Research & Analytics at Satyam

• Senior Manager - Business Planning & Research a Gillette India Ltd.

Sameer’s professional sphere of expertise encompasses the following areas:

• Offshore strategy and manage offshore operations

• Business and knowledge processes / services

• Innovation and building new service and delivery models

• Operations performance management

• Building hi-performance teams