Scott Furlong, a Partner, CFO Services, has responsibility for engagements involving general and administrative functions (Finance & Accounting, Human Resources, Contact Centers, Facility Management, etc.) in the Americas region for TPI. Scott has over 20 years of experience assisting clients in transforming their general and administrative functions. He advises clients in transforming their functions including the design and implementation of alternative service delivery models such as shared services, offshoring, business process outsourcing (BPO) and commercializing existing shared service centers. Scott has designed, implemented, or improved over 30 shared service centers around the world in North America, Eastern and Western Europe, India, China, South Africa, the Philippines and Australia. In addition to client services, Scott has developed a comprehensive, firm-level offshoring study that was jointly conducted with the Fuqua School of Business at Duke University. The study has developed some unique data and insights into the world of offshoring and is being leveraged into an executive education program.
Prior to joining TPI, Scott was a Principal at Archstone Consulting. In this role, he led the Outsourcing Advisory Services practice area for both BPO and IT outsourcing clients and service providers. He developed the methodology, intellectual capital and philosophy. At Gunn Partners, Inc., Scott was a Partner and a Client Lead, where he served as a global leader in the SG&A Shared Services Practice and a member of the leadership team, with joint responsibilities for development in Europe.