Pharma IQ Members


Carina Smith


Over the last 8 years Carina Smith has led the BPO sales growth in Europe in one of the fastest growing parts of the Capgemini Group. Capgemini had one client in Europe when she joined and now has over thirty in Europe alone and is recognized as a Tier One global provider.  She has been responsible for closing several ground breaking deals across FAO, Procurement and HRO service lines and at customers as diverse as Tetra Pak, SKF, Syngenta, Danfoss, Stora Enso and Zurich Financial Services. She is recognized as a thought-leader with a strong track record in realizing value from strategic partnerships through innovative commercial approaches. In recent years Carina has led the development of Order to Cash and Collections services in BPO including niche acquisitions and major strategic partnerships.  Carina regularly represents the BPO leadership at conferences and as an SSON G6 member is respected by shared services and outsourcing buyers and providers alike.

Prior to joining Capgemini, Carina worked in various management roles primarily in business development for Xansa (now Steria), EDS and Sema spanning BPO, IT outsourcing and new business start-ups. She is a German national, multi-lingual and has previously managed German and Spanish businesses.  When not working Carina enjoys spending time with her family skiing and sailing.