Mark Bretton is currently VP & Head of Business Process Outsourcing UK and Europe for Tata Consultancy Services and is a member of the extended global executive responsible for developing TCS BPO business. Mark is also a key member of the TCS European leadership team. He has been with TCS since November 2005.
Prior to this Mark spent 3 years with Royal Mail Group initially as Director and General Manager Government Services and then as Managing Director of Royal Mail Customer Management. He was responsible for all business and consumer customer services and address management (Post Codes) for the Royal Mail Group. His leadership of the customer management call centre transformation programme and transfer of the BBC TV Licensing administration and enforcement services unit from Royal Mail to Capita was recognised in 2003 when he was a finalist in the National Customer Service Awards, Leader of the Year category.
Mark spent 10 years in the defence business with Plessey, moving to Siemens Nixdorf in 1993. He held a number of senior positions including General Manager for the UK IT Service business, a Global IT Service Board role. He moved to Siemens Business Services in 1998 and led a number of major Private Finance Initiative projects with UK Government ending up as Professional Services Director on the Boards of the UK division and of a number of global lines of business.
Mark joined Plessey from The City University Business School (now CASS) in 1983 where he was awarded an MBA in Export Management and International Business in addition to his BSc Econ (Hons) in Management Studies. He holds a Territorial Decoration.