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Kalyan
Narayanan

Kalyan Narayanan

If you are looking for a cross-industry digital transformation specialist who's orchestrated online business revolutions for the Wall Street Journal, Aventis, Johnson & Johnson, IBM, Avaya, and Horizon BlueCross BlueShield, Kalyan Narayanan is it. He is an early eCommerce visionary and adopter, with 17+ years of digital business experience and a unique ability to integrate IT and business assets to improve revenue, optimize customer relationships, and drive a company to market leader status.

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At his current company he has quadrupled consumer online sales and doubled Medicare online sales in an effort to shift channels and cut costs (resulting in a $12M cost reduction). He has also made J&J Global Services a significant market player with his first deal there ($4.5M).

Kalyan has a lot of experience in developing product strategies/roadmaps for Web, mobile, & tablets; digital products/services; competitive marketplace analysis; social media; application/portfolio development; business & cost/benefit analysis; business/technology architectures; team building; vendor/outsourcing management; project management.

He defined and led Horizon’s enterprise digital strategy, by growing online channel usage across all stakeholders (across multiple channels), and improving medical and administrative cost ratios through digital integration with key partners. He manages $20M+ in annual budgets and provides leadership to 15 employees and 50 contractors.

He was recruited to establish an online channel and formulate a holistic plan for customer interaction in response to the 2008/2009 healthcare reform. He developed digital asset (Web, mobile, tablet) strategies to improve customer experience throughout the sales cycle, oversee online strategy planning and execution, develop websites that generate revenue and reduce costs, and work across business lines to drive new customer capabilities.