Sanjiv Kapur is Senior Vice President, BPO and iTOPS at iGATE. Mr. Kapur established BPO operations from the ground up and has been the driving force in expanding and growing the business since its inception. Under his leadership, the BPO business has become a leading provider of business process outsourcing (BPO) and knowledge process outsourcing (KPO) services. He has been a key force in driving iTOPS (Integrated Technology and Operations) strategy and a “business outcomes led non-linear growth model”. He works closely with clients and helps them in developing their global shared services strategy.