Brian J. Pesola
Brian is responsible for service delivery and relationship management for Federal-Mogul's global shared services solution, which includes centers in the U.S., India and Costa Rica, and is based at the organization's World Headquarters in Michigan. As a member of the FM Finance BPT governance organization (shared services governance), he was part of the negotiation team responsible for negotiating the recent outsourcing deal, and is also responsible for service delivery for the shared services organization as well as relationship management with the outsourced provider. Part of Brian’s responsibility is the continued advancement of the shared services template in the Americas. The goals are to continue to advance and expand the shared services initiative by providing quality, common, well controlled services to internal FM customers, while continuing to drive cost savings into the organization and maintaining a high level of customer satisfaction.