Pharma IQ Members


Deborah Kops

Deborah Kops is the Founder and Managing Principal of Sourcing Change.  Formerly a founding partner of one of the first global business processing outsourcing (BPO) units, the CMO of a leading offshore BPO, Managing Director of FleetBoston's (now Bank of America) Services Group, Managing Director of Global Sourcing Transformation for Deutsche Bank; and consulting partner at Price Waterhouse and Arthur Andersen,  Deborah understands the implications of globalizing work, the movement of that work from one generation to the other, and the new capabilities required to succeed personally.

Harnessing what she’s learned through sometimes painful experience, Deborah now works with leading companies to manage globalization challenges through - the first resource solely dedicated to services change management. She is also a Research Fellow with award-winning analyst firm HFS Research, a member of the Editorial Board of industry-leading publication Outsource Magazine, and sits on the Global Advisory Board for SSON, for whom she writes a weekly blog.

Deborah frequently presents at industry forums including those sponsored by the Financial Times, Corporate Research Foundation, SSON, Das Shared Services Internationale/ Management Circle Finance and Accounting Transformation,  The Conference Board, HROA, and Global Services. She has delivered workshops at institutions such as University of Pennsylvania Wharton School of Business, Carnegie-Mellon University and Lancaster University School of Management (UK), and has had research relationships with Lancaster and Oxford (Said School of Business) Universities. Deborah can be reached at, or on Twitter - @SourcingChange