Pharma IQ Members


Peter Ryan

 Peter leads the BPO research within Ovum’s IT Services practice, having started at Datamonitor, Ovum’s parent company, in 2003. His within BPO/CRM includes company profiling, offshore and outsourcing, self-service technology and speech solutions, national and sectoral market segmentation/sizing, internal and external customer satisfaction, commercial online content analysis, and economic analysis. He has written extensively on call centers in EMEA, Eastern Europe, North and South Africa, and Canada, as well as on investment in voice applications and enterprise software market events.