Terry Dean Redding
Terry Redding joined CFI Group in February, 2007, and is the Director of Product Development and Delivery with specific responsibility for CFI Group’s call center practice. Terry has experience with sales and customer service process design, CRM software design and implementation, Balanced Scorecard and new product development. He has expertise in mass market retail, automotive (domestic and international), software, banking and consulting.
Terry is a former instructor for the American Management Association in the area of corporate performance management. He holds an MBA from Northwestern University, Kellogg Graduate School of Management, and a BA in Economics from the University of Michigan.