These were answered by Tim Ringo, one of the coauthors on the book, "Calculating Success."
Tim Ringo is a Partner in London-based Mazzim Consulting. Previously, he was Vice President and Global Leader of IBM’s Human Capital Management consulting practice.
ABOUT THE AUTHORS
Carl Hoffmann is a former Partner and Vice President of IBM’s Global Business Services group. Currently, he runs his own private consulting firm, Human Capital Management and Performance LLC.
Eric Lesser is the Research Director for IBM’s Institute for Business Value.