Pharma IQ Members


Sheila McGee-Smith

Sheila McGee-Smith is the founder and principal analyst at McGee-Smith Analytics.  Sheila is a communications industry analyst and strategic consultant that has worked analyzing and evaluating the contact center market since 1990.

McGee-Smith Analytics works with both solution providers and enterprise customers to develop customer experience strategies to meet the escalating demands of today's consumers and businesses.  Her practice spans the contact center solution life cycle from market research and new product development to solution assessment and selection.