Bob Foley Marj Kyriopoulos
Manager of Service Management
US Postal Services
Bob Foley is a recipient of the USPS Quality Partner of the Year Award, and has held a number of management positions over his 35- year career with Postal Service. His primary focus with has been Finance and Operations. In 1999, he facilitated process management training and taught teams how to use quality tools, leading them to success as recipients of the AQP Bronze Award and the RIT/USA Today Quality Cup Award. For the past three years Bob has been implementing the Shared Services Accounting project. Bob completed the decision analysis document that obtained the necessary funding. He manages the service of these centers and provides the necessary technology for the reengineered processes. The technologies implemented within the USPS are a call management system, a knowledge management system and a workflow management system. Bob sits on the technology review board for both the Call Management and Workflow Management systems and facilitates the contracting for third parties engaged in the project.
US Postal Services
Marj Kyriopoulos has more than 20 years’ communications and management experience in business and technical environments, including Unisys Corporation, Cray Research, Inc., and MRNet. She was Director of Information Design Services for Spherion Technology and President of MLK Solutions, Inc. As a member of the Service Management team, Marj provides support for users in a changing shared services environment by creating knowledge objects, intranet web site designs, newsletters, tip sheets, information packets, training materials, and timely updates for the shared services web site. She is also working to establish best practices for populating and managing the knowledge base used by USPS Accounting Help Desk agents.