Pharma IQ Members


Jagdish Dalal is Founder and President of JDalal Associates, LLC. Before starting his practice, Jag was CIO and VP of Ebusiness for Carrier Corp (a division of United Technologies). As a founding partner of the BPO Practice of PricewaterhouseCoopers, Jag led the efforts resulting in a US$650m (5 yr) contract providing HR & Procurement BPO services to Nortel Networks. Jag’s leadership in the landmark US$3.2bn IT outsourcing deal with EDS is documented as part of a Harvard Business School case study and is used for teaching successful outsourcing strategies.