Sam DiLiberto is the Vice President of Contact Solutions for Premiere Response, a division of American Customer Care. He strategically helps manage the growth and development for American Customer Care's eleven call center operations. Premiere Response's Inbound Customer Care Programs provide their clients with high level, quality focused, professional and college educated agents who respond to calls and emails for companies that expect first call resolution with a world-class expectation.
Sam understands how to connect his clients' needs with his organization's capabilities and is known for his honesty in evaluating the customer service strategy and implementing a plan to improve the process, the people, and the technology. His experience in the customer service industry began at the Sony Corporation where he was involved with strategic planning, store operations, and customer service. This background in the call center arena, coupled with managing call centers from their inception in the CE, appliance and retail industry, has enabled Sam to both experience and generate best practices.
A former NY/NJ SOCAP President and active NY Metro board member, he is well known in the industry as a customer service and business development expert. Sam has a BS in Management from Rutgers University.