Emily is a seasoned outsourcing executive bringing both global BPO and Fortune 500 technology client experience to her VP Client Relations role with TELUS International. Prior to TELUS, Emily served as SVP, Relationship Management and then General Manager at two large outsourcing / BPO firms managing key global client engagements including HP, Microsoft, DIRECTV, Virgin Mobile, T-Mobile and Sony Entertainment.
Emily also brings over ten years experience in various management roles at both Adobe Systems and Apple including serving as VP of Worldwide Technical Support at Adobe. She also served as the Policy Board Chair of the Customer Operations Performance Center (COPC) from 1996 to 2001.
Emily lives in the Seattle, Washington area with her family where she volunteers at several community outreach projects focusing on homelessness, school activism and disadvantaged citizens.