Frank Ricciardi comes to Cornerstone OnDemand with over 15 years of business consulting and industry-related account management experience. As a former Regional Vice President & Senior Principal at Convergys Corporation (formerly DigitalThink, Inc.), Ricciardi expanded the business by more than $27 million which included the largest professional services deal in the company's history. In addition, Ricciardi managed over $70 million in strategic customer relationships, including the single largest contract in industry history. Finally, Ricciardi led the organizational design process, which transformed DigitalThink into an industry-leading professional services organization.
Ricciardi began his career in high technology with Andersen Consulting (now Accenture), as a business integration consultant. During his tenure, Ricciardi honed his client relationship management skills and led strategic planning, organizational effectiveness and business process design engagements to drive significant value through his clients' organizations. Ricciardi brings deep business and industry experiences to Cornerstone OnDemand as the Vice President of Global Account Services. Ricciardi developed and implemented a new Global Account Services program at Cornerstone OnDemand, which includes Account Management, Customer Care and Customer Community functions, intended to provide Cornerstone clients with world-class customer service. Ricciardi’s primary objective is the growth of the customer portfolio, Cornerstone OnDemand's most valued asset, through a laser-focus on customer satisfaction and consultative solution selling. Ricciardi holds a Bachelor of Science in Finance and Economics from Drexel University in Philadelphia, Pennsylvania. He is also a contributing member of the Strategic Account Management Association.