Pharma IQ Members

Melissa
Kovacevic

Melissa Kovacevic

Melissa Kovacevic is the Founder and President of CommPlan Consulting.  Melissa consults with Contact Center and Retail Customer Service clients on ways to improve and blend People, Process and Technology for a winning Customer Experience.  Her popular blog, “Customer Service Power....Turn It On” (link: http://mkcallconsult.wordpress.com/), focuses on Employee Development and Results-Based Skills Coaching, and her Contact Center articles have been published worldwide.