Pharma IQ Members

Colin
Taylor

Colin Taylor

Recognized as one of the nation’s leading contact/call center pioneers and experts, Colin has received 30 Awards for excellence in Contact Center Management. He has held numerous leadership roles in the industry; a founder and past chair of the Contact/Call Center Council, a past Director of the CMA, senior judge for call/contact center awards, judge for call/contact center awards, judge for international call/contact center awards (Asia) and advisory roles with a number of governments and NGO’s related to call/contact centers, site selection and attraction. He is an author (Compendium of Contact Center Knowledge Volume 1, 2, 3, and 4) a regular columnist for Contact Management Magazine, Direct Marketing News and more than 200 published articles. .