Adele Berenstein is a retired Customer Satisfaction Executive, with over 41 years experience at IBM. For her last 19 years at IBM, she was
responsible for customer satisfaction in IBM's SW and Services organization in North and South America, focusing on its largest customers. Adele has additional background in Sales, Marketing and Training, also at IBM. Adele is based in Toronto, Canada, having also worked in Montreal, Canada and in Boca Raton, Florida. Adele currently works as a consultant and trainer and hosts multiple websites. Her Customer Satisfaction and Reputation Management blog has been named one of the top Marketing and Sales B2B (Business to Business) blogs on the net as rated by Proteus Marketing She is a Teachstreet featured blogger in the customer service area and an Expert Author at Ezinearticles.com. Visit her customer satisfaction blog at satisfactionsecrets.com.