Pharma IQ Members

Rosanne
D'Ausilio

Rosanne D'Ausilio

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management.  Over the last 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching.  Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.

Known as 'the practical champion of the human,'she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips , How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips (http://www.customer-service-expert.com), and The Expert’s Guide to Customer Service as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com.

121 results
of 13
Join Authentix and David Howard, former Director of Johnson & Johnson Global Brand Protection, to discuss the counterfeit challenges and how to address them through strategic planning and implementation....Full Article »
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Attend this webinar, led by experts at Esko, to understand how integrated quality assurance tools can slot into a manufacturer’s workflow, enhancing patient safety and safeguarding them from expensive recalls caused by packaging mistakes....Full Article »
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This webinar will show how the tech behind the latest buzzwords – advanced modeling, machine learning, simulation, predictive and prescriptive analytics – can help laboratory operations leverage scientific data end-to-end and make knowledge-driven decisions in real time to ultimately speed time to market....Full Article »
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An online series featuring live interactive webinars, on-demand webinars, whitepapers, infographics, commentary articles and interviews all focusing on supply chain excellence with temperature sensitive medicines....Full Article »
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An online series featuring live interactive webinars, on-demand webinars, whitepapers, infographics, commentary articles and interviews all focusing on supply chain excellence with temperature sensitive medicines....Full Article »
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Simpler, faster, less expensive – yet compliant: how the Internet of Things (IoT) shakes up the management of cold chain medicines...Full Article »
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In this presentation from TetraScience, focus will be on actionable steps to getting started with digital transformation in the lab and seeing results....Full Article »
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Join this session of the SmartLab Global Academy to hear insight from Jan Hauss, Head of R&D LIMS IT Manager and Merck KGaA on the subject of airtight IT security in the lab...Full Article »
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Different lab informatics applications (and their acronyms) have multiplied exponentially in the past decade. This webinar discusses the opportunity for technologies to converge together – creating more integrated lab informatics solutions which further streamline workflows and increase efficiencies....Full Article »
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This webinar panel will advocate that User Experience (UX) design offers unlocked benefits to the R&D life science industry....Full Article »
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121 results
of 13