You can view more about Michael Mercer, President of Mercer Quality Consulting, at LinkedIn or view his webpages.
Michael Mercer is a Senior Member of ASQ, an ASQ Certified Quality Engineer since 1988 and an ASQ Certified Manager of Quality/Organizational Excellence since 1997. He is also an ASTM Member on Committees D10, D14 and E11. He has 30 years of experience as a Quality Professional. He was awarded a Career Quality Engineering Award at 3M where he was employed for 35 years, retiring in 2008. At 3M Michael gained ISO 9001, AS9100, and ISO/TS 16945 registration for over a dozen facilities. He also developed software to support Statistical Thinking for Management, using Deming concepts of common and special cause to evaluate management metrics.