Pharma IQ Members

Mark
Wood

Mark Wood

Genpact – August 2005 - (Genpact acquired Creditek in August 2005)

  • Lead Genpact’s Global Order-To-Cash Practice…3,000+ FTE’s serving 80+ Customers across 15 Centers of Excellence
  • Responsible for driving our OTC Practice strategy including technology, best practices and benchmarking
  • Work with various CoE leaders to integrate our offerings and ensure we are meeting our operational commitments


Prior to Genpact - Creditek (1989-2005)

  • Played a key role in establishing Creditek as an industry pioneer in OTC outsourcing
  • Led a team that designed a proprietary OTC technology platform to drive best practice workflows and deduction management capabilities
  • Experience includes oversight of 50+ outsourcing engagements including solutions, transition, operational delivery, governance and client relationship
  • Holds an Engineering Degree form Cornell University (1988)