Pharma IQ Members


Phil Speight

Phil has worked within the Contact centre industry for the last 13 years, This includes various industries such as Financial, Telecommunications, Travel, Home Shopping, Home Shopping, and his current position, Planning & Performance Business Partner at NHS Direct.

Over the years he has become very experienced in a wide range of Workforce Planning Tools, and has had the opportunity to implement or ensure the organization gets the most from any of the systems they use.