Pharma IQ Members


John Ragsdale

John's area of expertise is in creating strategies for improving the overall customer experience and services operation through the use of technology. John drives the Association’s highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies.  Prior to joining the Association, John spent over six years at Forrester Research as Vice President and Research Director.