Stefan is a Director within TPI’s EMEA advisory practice focusing on shared services. He worked in different industries such as Healthcare, FMCG, Automotive, Engineering and Construction, Manufacturing and Utilities. He has broad methodological knowledge and experience to add significant value to clients both from an economical and change management perspective.
Stefan has led many Pan-European and global improvement and transformation projects covering strategic assessments, service and process reviews, benchmarking exercises, development of new service operating models, business case creations, captive SSC designs and implementations, BPO contracting and post-contract service management and governance. He takes a comprehensive approach to the entire business support domain including both transactional tasks and those that require business judgment and management decisions in order to identify the best service delivery model. He offers strong methodological expertise and experience in identifying the right set-up for global or regional BPO, regional or country captive shared services and reorganisation of the retained organisation in the business.