Independent analyst, speaker, blogger and influencer in CRM and social media industries in Latin America, Jesus Hoyos is a partner and co-founder of Solvis Consulting. Hoyos has over 18 years of experience providing leadership in the execution of Customer Relationship Management initiatives. Throughout his career he has assisted clients, vendors and team members with business processes, requirements, project management, quality assurance, business cases and best practices. Before founding Solvis, he was the Regional Domain Partner for Customer Management Solutions in Latin America for Cambridge Technology Partners. Hoyos is also co-founder of Customers Forever, LLC, a company dedicated to promote CRM in Latin America. At Solvis, he as worked with high profile international companies in Canada, United States and Latin America executing CRM strategies and implementing many software packages. Hoyos is also a co-founder of the Social Media Club Mexico City.