Rakesh Malik is the Practice Leader for Globalization and Business Transformation Practice and heads the COE based out of India. He is the Business Leader responsible for managing and delivering projects and developing content for the Globalization, Shared Services and Business Transformation Consulting business in Asia.
Rakesh has worked on numerous large scale cross border consulting assignments, in the area of off-shoring strategy, process transformation, process transition and migration, shared services strategy and set up, location and investment attractiveness strategy for state/provincial/national governments, government and investment promotion agencies.
Prior to joining Hewitt, Rakesh worked for large multinational companies (Xerox) and Indian business houses(HCL) in the field of corporate finance, corporate strategy, business planning, process improvement and re-engineering. He has significant and pioneering service delivery, process evaluation and process migration experience. He has handled large service delivery assignments, has conducted and managed process evaluation and migration of processes in Telecom, Retail and Insurance verticals across various functional areas. Rakesh has more then 2 years of hands-on BPO and call center experience and has successfully transitioned US based processes to off-shore facilities in India.