Pharma IQ Members


Robert Spector

Robert Spector is the bestselling author and international speaker on world-class customer service. He is the author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company. Spector is the first and only journalist ever allowed into the inner sanctum of Nordstrom, and wrote The Nordstrom Way to offer insight into how this company became the gold standard of customer service. His other business books include Get Big Fast and Anytime, Anywhere: How the Best Bricks-and-clicks Businesses Deliver Seamless Service to Their Customers and his newest book The Mom & Pop Store: How the Unsung Heroes of the American Economy are Surviving and Thriving (September 2009).