John Hall is Managing Director for Vertex North America. He joined Vertex as Managing Director for Private Sector and Utilities after holding the position of Senior Vice President, Marketing, Product Solutions and Strategy for Bell Canada's Enterprise division. Prior to this role, Hall was a partner at McKinsey and Company where he co-founded the financial services operations practice and the North American contact center practice. He started his career at IBM where he spent seven years as Sales Leader Large Accounts for IBM Canada.
Hall has more than 20 years of business leadership in marketing and sales, strategy and operational improvement. He has an in depth knowledge of working with large enterprises and their leadership teams to transform their businesses through technology, process improvement and strategic focus. Hall has worked across a range of industries to achieve and sustain major productivity and quality improvements in call centre and customer service environments.
Hall has a Bachelor of Commerce from Concordia University, Montreal, Quebec in Canada and MA in Business Administration INSEAD, Fontainebleau, France.