As Senior Vice President of Corporate Affairs, Steve Brubaker builds relationships with business leaders, government officials and the public to promote InfoCision and the call center industry.
Brubaker began his career with InfoCision in 1985 as a part-time Communicator while attending the University of Akron. He rose through the ranks and now oversees the company’s public relations and regulatory compliance departments. He also is responsible for implementing InfoCision’s continued expansion and supervising the deployment of all new call centers.
Under Brubaker’s direction, InfoCision’s department of regulatory compliance ensures adherence to the myriad of federal and state regulations imposed on the call center industry. The department develops employee teams, automated systems and audits to protect InfoCision’s clients from mistakes and infractions.
As a member of the American Teleservices Association (ATA), Direct Marketing Association, International Customer Service Association and Society of Consumer Affairs Professionals, Brubaker encourages other industry leaders to promote ethical business practices. He has served on the ATA’s state, national and executive boards of directors, and he chairs the ATA Non-Profit & Charities Committee.