Laura Handrick is Vice President of Innovation at The Maids International, a franchise organization with over 160 business units across North America. Handrick has an extensive background in the service industry, including foodservice, retail and franchising. In addition to a degree in economics, she holds a masters degree in educational technology from San Diego State. She has presented at several national conferences including ASTD, ISPI, Masie’s Learning Conferences and LearnShare, and recently served a two-year term on ASTD’s international planning committee. In addition to expertise in HR and eLearning, Handrick has facilitated groups in activities ranging from talent planning to strategic management and communicating organization change.